Operations Service Center Manager

The Navigators Group, Inc. is an international specialty insurance holding company with insurance company operations, underwriting management companies and operations at Lloyd’s. With its corporate headquarters in Connecticut and insurance operations based in New York and London, Navigators has offices in major insurance centers in the United States, the United Kingdom and Continental Europe, as well as representatives in China and Brazil.

This position will provide strategic vision and overall management to the Operations Service Center. The Operations Service Center Manager provides Operational support to various Underwriting Divisions in achieving Navigators business goals. This individual will be responsible for establishing a best in class service center while ensuring the consistency of workflows and efficiency of process. Primary duties include capacity management and workload management; ensuring adherence to workflows as established and executing on Management objectives. The ideal candidate for this position will have Insurance experience as well as prior management experience in an Operational unit. He/she will work with various teams throughout the organization to provide support to members of the underwriting community in the areas of underwriting operations and procedures. The individual will be expected to work to develop the team leaders in the overall management of the Operations Service Center in additional to building and fostering business partner relationships across the organization.

* Develop team leaders in daily management of workload and capacity management as well as staff development. * Lead the team toward common goals, demonstrate company's values and influence team leaders to achieve objectives. * Work closely with the Underwriting teams to support profitable growth and develop a collaborative team atmosphere. * Become knowledgeable about industry trends in an effort to improve overall efficiency in process and structure including change management as required. * Identify opportunities for process and technology improvements to drive efficiencies. * Responsible for ensuring that the Operations Service Center staff meets service levels for assigned tasks, including but not limited to submission and clearance, renewal processing, filing and indexing and endorsement handling. * Review results and monitor all activity reporting results weekly to management. * Provide performance feedback to staff. * Evaluate the team's performance and implement initiatives to refine existing processes and procedures. * Design and develop staffing models to support staffing requests. * Interact with Branch Operations staff, Operations Managers and Underwriters to obtain information or inform them of status or changes. * Document and maintain standardized departmental procedures. * Maintain agreed upon productivity and quality standards. * Aid in training and development of Junior Operations staff as required including quality reviews. * Occasional travel as required. * Other Duties as required.

* Demonstrates strong management skills required to lead teams in achievement of goals and objectives. * Proven ability to successfully manage projects of varying complexity. * Strategic Thinking * Excellent Problem solving skills * Demonstrates strong written, oral and presentation skills to communicate to all levels of the organization. * Exhibits solid operations management and planning skills. * Strong Work Ethic * Bachelor's Degree preferred * Minimum 7 years of experience working in a supervisory or management capacity * Previous work experience in the Insurance industry is preferred * Advanced Microsoft Office Skills