Claims Field Manager

The Main Street America Group offers insurance exclusively through independent agents. Since 1923, we have partnered with independent agents to offer consumers a variety of important insurance coverages. Our continued commitment to consumers and independent agents has contributed to our growth and success. Today, Main Street America offers property and casualty insurance in 36 states, surety bonds in 45 states and the District of Columbia and annually writes more than $1 billion in premium.

Accountable for the claims results within assigned product line and region, including the overall quality of claims handling, customer service and financial management. This includes assisting the director with planning, budgeting, staffing, quality control, regulatory compliance and financial management within MSA claims. Actively supports staff development and training. Supervision will include the technical development of the adjusters claims files which includes coverage, liability investigation, development and evaluation of damages, settlement strategy and litigation management. This position will also have personnel administration responsibilities for the adjusters they supervise.

Role Education and Experience Requirements: * Bachelor’s degree or seven years equivalent experience and skills required. * Valid adjuster's license in appropriate jurisdictions or ability to obtain such within 3 - 6 months. * Sound Analytical, negotiation and human relations skills are critical * Leadership skills; ability to plan, organize, delegate and develop staff are a necessity * Effective communication skills; ability to obtain information from others and deliver information to others orally and in writing form. * Ability to work with little supervision or direction * Ability to operation business technology. * Demonstrated customer service orientation * Capable of exercising sound judgment in dealing with professional personnel situations * Ability to collaborate effectively with company management, peers and support staff. Role Competencies: * Act with Integrity – Demonstrates principled leadership and sound business ethics. * Manage Execution - Focuses on the key elements of execution, including delegation, setting expectations, measuring performance, and holding people accountable. * Drive for Results - Continuously focused on achieving/exceeding goals and objectives. Sets high standards of performance; pursues aggressive goals and works hard to achieve them. * Foster Teamwork - Ability to form, build and manage effective teams. * Coaching and Development - Ability to encourage, motivate and guide individuals and teams in learning and improving effectiveness. Technical Competencies: * Claims Investigation - Knowledge of how to gather necessary information to determine damage, liability, subrogation and other case-specific issues. * Claims Knowledge - Knowledge of the full spectrum of activities, practices, tools, and considerations for managing the claims adjustment process. * Coverage Evaluation - Knowledge of how to locate policy information and interpret policy language as it applies to a specific claim. * Loss Assessment, Evaluation and Reserving - Knowledge of how to estimate the cost of a loss and to reserve that amount for eventual resolution. * Negotiation and Settlement - Knowledge of principles, techniques and practices of negotiation and settlement of claims. * Litigation Management - Knowledge of substantive and procedural law and ability to apply that knowledge to legal negotiation and formal litigation.