Training Specialist, Field Service

Tennant Company is a recognized leader in designing, manufacturing and marketing solutions that help create a cleaner, safer, healthier world. With a vision to become a global leader in sustainable cleaning innovation that empowers our customers to create a cleaner, safer and healthier world, Tennant creates solutions that are changing the way the world cleans.

• Identify and assess training needs of field service staff by conferring with managers and supervisors or conducting surveys.
• Coordinate, schedule and conduct business, functional and technical training for new hires and current employees. This will occur in both a classroom and e-learning platform.
• Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.
• Produce and develop training materials for in-house and e-learning courses as appropriate. Amend and revise materials as necessary, in order to adapt to changes that occur.
• Facilitate the execution of all training plans.
• Periodically, evaluate training effectiveness.
• Acts as a support fielding questions and issues from staff related to the business and/or systems.
• Design relevant technical documentation as required.
• Develop and design relevant technical materials required for a product/service/solution launch to include, but not limited to, operator videos, e-learning tutorials and other enhancements, and service information manuals. These materials need to be consistent with accepted standards of instructional design and curriculum (which is consistently evolving).
• Identifies and travels with selected service personnel to understand their needs, determine best practices, and recommend training solutions (~20% Travel)

• Bachelor's degree in Education and Training or Technical Discipline
• Advanced technical knowledge in the theory and operation of IC engines, AC and DC circuits, and equipment hydraulics
• Minimum of 5 years’ experience in a technical service, field service or training environment to include:
  • Demonstrated experience working directly with customers
  • Minimum of 2 years in a employee training capacity with demonstrated experience developing and implementing employee training
• Previous experience developing and implementing metrics/metrics reporting
• Previous supervisory experience preferred
• Previous e-learning design experience using Articulate Storyline or similar software
• Previous experience developing technical service manuals and / or maintenance procedures a plus
• Advanced Facilitation and Presentation skills
• Advanced Customer Service Skills
• Excellent interpersonal skills, including written and verbal communication
• Demonstrated ability to build collaboration and drive positive change in people and process
• Advanced planning, communication, teamwork and organization skills
• Fluent in Microsoft Office applications