Customer Service Associate III - Automotive Call Center

TeleTech is a leading global provider of customer experience, engagement and growth solutions. Founded in 1982, the Company helps its clients acquire, retain and grow profitable customer relationships. Using customer-centric strategy, technology, processes and operations, TeleTech partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel.

* Complex escalations * Vehicle service repair tracking and parts expediting * Ad hoc requests (IB & OB) * Outbound customer satisfaction survey support * At-risk customer management * Legal escalation support * Social media escalation case handling * Web forum contacts * Queue management * Inbound customer service calls

* 1 year or more of customer service preferred * 1 year or more post secondary education OR 2 years equivalent work experience * Recognition and problem resolution for mid-to-high level customer service issues * Intermediate time management skills * Strong judgment skills to make sound business decisions * Strong writing skills * Professionalism required as located onsite in client HQ * Automotive industry experience preferred OR completion of TeleTech’s AUTO101 course