Customer Service Associate III - Automotive Call Center

TeleTech is a leading global provider of customer experience, engagement and growth solutions. Founded in 1982, the Company helps its clients acquire, retain and grow profitable customer relationships. Using customer-centric strategy, technology, processes and operations, TeleTech partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel.

• Complex escalations
• Vehicle service repair tracking and parts expediting
• Ad hoc requests (IB & OB)
• Outbound customer satisfaction survey support
• At-risk customer management
• Legal escalation support
• Social media escalation case handling
• Web forum contacts
• Queue management
• Inbound customer service calls

• 1 year or more of customer service preferred
• 1 year or more post secondary education OR 2 years equivalent work experience
• Recognition and problem resolution for mid-to-high level customer service issues
• Intermediate time management skills
• Strong judgment skills to make sound business decisions
• Strong writing skills
• Professionalism required as located onsite in client HQ
• Automotive industry experience preferred OR completion of TeleTech’s AUTO101 course