Program Account Manager

Hub International

(Chicago, Illinois)
Full Time
Job Posting Details
About Hub International
HUB International Limited (“HUB”) is a top-10 global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 9,000 employees in 400 offices throughout North America, HUB is dedicated to helping individuals and businesses evaluate and manage their risks and insurance needs.
Summary
Service Program business insurance clients, rounding out accounts, retain existing accounts.
Responsibilities
* Primary responsibility for answering incoming service requests from members of our program business clients in a call center environment * Service and sell program business products to existing clients. * Gather underwriting, pricing and supporting data in preparation for a renewal marketing submission. * Cross-sell and support renewal efforts by generating a specific number of opportunities to the sales team. * Generate applicable reports. * Establish and maintain good working relationships with company sales representatives, service centers, underwriting and claim representatives. * Provide quality customer service to existing accounts. * Update electronic file notes regularly. * Assist in training other employees . * Pursue professional studies and maintain familiarity with trends in the industry and new insurance products. * Maintain a 90% overall quality control phone audit score. * Place designated number of outbound renewal calls to existing clients and conducting policy reviews. * Perform other duties as assigned.
Ideal Candidate
* Property/casualty license. * Meet bonding requirements . * Understand and analyze coverage forms and policies. * Above average math skills and ability to rate insurance policies. * Clear and concise written and oral communication skills. * Organize, set and maintain priorities. * Work with minimal supervision . * Work normally scheduled hours and additional time as needed. * Technical education or minimum two years experience directly related to the position/department. * Actively pursue professional certificates/designations . * Proven strong customer service skills. * CISR designation or similar. * Two years insurance experience in Property Casualty * College degree preferred; will consider equivalent combination of education and experience.

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