Lead Retail Consultant

Sprint offers a comprehensive range of wireless and wireline communication services bringing the freedom of mobility to consumer, business and government users. Sprint utilizes its expertise and approachability to act as a partner for small businesses, and by the end of 2013, has served more than 54 million customers.

A Sprint Retail Sales opportunity connects you to a job that matters. Your work adds value by the joy of connecting people to the things that matter most to them.As a Sprint Lead Retail Consultant, you are a sales floor leader and mobility expert. You share your proven success and techniques with co-workers to continuously improve the customer experience in the store. You welcome and perform additional responsibilities such as a key-holder, training co-workers and solving multi-faceted customer requests that contribute to the successful operations of the store. You stay current with the latest technologies and industry trends that enable you to provide a total sales solution to the customer. You are responsible for delivering key performance results that are most important to Sprint's overall strategy and growth. You are driven to achieve by the happiness of each customer's experience, the success of your store team and the satisfaction that you are changing lives by connecting people to what they enjoy.

* Serves as sales floor leader * Provides a total sales solution to the customer regarding their wireless/mobility needs that includes: selling the value for Sprint's devices, accessories and service plans, maximizing customer connections, saving the customer money, personalizing the customer experience and protecting their investment * Delivers an outstanding store experience that improves customer loyalty and strengthens the Sprint Brand * Meets or exceeds key performance objectives that include sales and customer satisfaction goals * Makes certain accurate customer account set-up so they are ready to connect when leaving the store * Identifies the right solutions to customer billing, technical and or account issues * Completes all courses in your curriculum path within the required times frames * Complies with all operational policies and procedures including the Sprint Code of Conduct

**Basic Qualifications** * High School diploma or equivalent * One year of Retail Sales or related experience