Account Development Specialist

Signpost

(Denver, Colorado)
Full Time
Job Posting Details
About Signpost
Signpost is cloud-based CRM software that gives local businesses the power to effortlessly build and manage customer relationships. Signpost automatically builds customer profiles by capturing email, phone, social and transactional data. Their automated marketing engine uses this data to drive purchases, reviews, referrals and loyalty.
Summary
We’re growing quickly and want to ensure best-in-class service and features for our clients. We’re looking for a smart and motivated Client Sales Specialist that has familiarity working with small business owners, understands the challenges they face, and is passionate about helping them grow their business. You’ll be an integral part of our revenue team, responsible for helping our merchants get the most from our software.
Responsibilities
* Identify and articulate individual growth opportunities for Signpost clients * Develop and manage a pipeline of prospects within our existing client base * Articulate the benefits of Signpost’s core software and service in conjunction with the additional features that Signpost offers * Help clients understand the vast (and sometimes quite complicated!) worlds of payment processing and digital advertising * Provide outstanding customer service by phone and email to new Signpost customers * Meet monthly quotas according to company plan * Work closely with Head of Post-Sale Revenue to increase close ratio and number of new customers * Collaborate across all departments including sales, product, and marketing to ensure a consistently great merchant experience * Research and develop best practices and guidelines that will inform others involved in customer experience * Participate in weekly meetings and articulate product and customer feedback to management team
Ideal Candidate
* 1-3 years of inside sales experience * Ability to thrive in a fast-paced, startup environment * Exceptional writing, phone, and computer skills * Self-motivated and always looking for improvement opportunities * Competitive and driven to continuously out-perform * You're hungry and eager to learn and become a product expert * Customer facing experience is preferred

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