Sales Support Specialist

OnDeck (ONDK) uses data aggregation and electronic payment technology to evaluate the financial health of small and medium sized businesses to efficiently deliver capital to a market underserved by banks. Through the OnDeck platform, millions of small businesses can obtain affordable loans. We are changing the way small businesses borrow money by combining our passion for Main Street with cutting-edge technology.

We believe in treating business owners like people not quotas. Here on the renewal sales team our work matters, we are providing solutions to our business owners that allow them to focus on running their business. Our team takes great pride in educating our merchants on the best lending options for their business, not ours. A sale is great but a return customer is even better, we are committed to earning business that lasts a lifetime.

* Be a self-starter and be able to work independently * Proactively identify customer needs and creates novel solutions to problems * Anticipate problems and see how both the problem and its solution will impact both the short and long-term interests of customers * Demonstrate an ability to listen and efficiently communicate information in all situations * Respond to customer requests in a timely manner and takes personal responsibility to resolve requests while minimizing impact to the customer and maintaining the customer experience * Remain open minded and forms opinions on the basis of the information at hand, while maintaining adaptability for the unforeseen * Build a front-line understanding of the opportunities and challenges facing the sales and merchants to build a "connect the dots" ability critical to effective leadership at OnDeck * Develop cross-functional relationships * Have strong knowledge of OnDeck Loan Operations processes and Credit Policy * Willing to assist in special projects relating to our loan process

* You hold a Bachelor's degree or equivalent experience * You have 2-4 years of experience supporting a sales team from an administrative, operational, and customer service perspective * You are self-motivated, driven to work hard in a fast-paced, dynamic sales environment * You are flexible and adaptable to immediate or unforeseen challenges and able to be persist while building and maintaining strong relationships with the Direct Team Sales Reps and managers * You possess highly effective verbal, written communication and presentation skills * You have excellent time management skills and the ability to prioritize tasks to ensure effective and timely follow-up * You have strong analytical and problem solving skills * Prior CRM experience-preferably Salesforce.com