Corporate / Customer Service Representative

Shearer's Snacks is the largest producer of private label salty snacks, crackers and cookies in North America and the largest producer of kettle cooked potato chips in the world. Based in Massillon, Ohio, Shearer's operates eleven state-of-the-art manufacturing facilities in Ohio, Iowa, Arizona, Pennsylvania, Minnesota, Texas, Oregon, Arkansas, Virginia and Canada and received the snack food industry's highest sustainability award for environmental responsibility.

The Customer Service Representative, located in Massillon, OH, must have strong written and verbal communication and interpersonal skills; good organizational, time management, customer service and problem-solving skills; ability to work accurately, with interruptions, to meet deadlines; ability to work well independently and as part of a team; ability to exercise flexibility, initiative, good judgment and discretion.

* Talks with customers by phone or in person to help resolve any issues or concerns. * Receives orders via phone, fax, internet, or e-mail. * Enter and maintain orders up until point of shipment. * Works with cross functional teams to resolve challenges and ensure orders are shipped on time and fill rates are met. * Track orders after shipment for overages / shortages and notify customers of any discrepancies. * Proactively reviews aging inventory and determines disposition. * Refer complaints to designated departments for investigation. * Provide support to sales and upper management through reporting data.

* Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. * To perform this job successfully the person must be able to work well with others in the spirit of cooperation. * Must have excellent verbal and written communication skills when communicating with customers or teammates. * Must have strong Excel skills * Must be organized, dependable, self-motivated, professional person with the ability to set priorities, manage multiple tasks, and meet deadlines.