Commercial Market Account Executive for Service Cloud

Salesforce is the Customer Success Platform. Our social and mobile cloud technologies—including our flagship sales and CRM applications—help companies connect with customers, partners, and employees in entirely new ways.

Salesforce is looking for talented, hardworking individuals with great energy, leadership, and initiative to drive awareness for the fastest growing application at Salesforce, the Service Cloud. The Account Executive role focuses exclusively on the Salesforce Service & Support and Contact Center Application. The Account Executive will formulate and execute a Service Cloud sales strategy within an assigned region, drive revenue growth by penetrating the current customer base, and develop new customers in the commercial space. He/she will work in partnership with the existing account-owning Account Executives and RVPs in the regions, and will carry quota for the Service Cloud product sales in their region. Effective partnering with Commercial Sales Account Executives is critical to the role. Accomplished by participating and leading client and prospect meetings or engaging other corporate resources as required, as well as participating in regional forecast calls and account planning sessions. Accurately forecasting sales activity and revenue while creating satisfied and referenceable customers are key responsibilities to the Account Executive position.

* Refine sales messaging, prospecting, qualifying, and closing techniques * Develop and execute successful Service and Support sales campaigns * Create new leads from prospecting efforts and assist others * Qualify leads and sales opportunities * Leverage business from new and established relationships * Engage in strategic account planning with Core Account Executives * Lead discovery and ROI process in key accounts * Clearly articulate business value to the customer * Evangelize the Internet's radical transformation of the customer service applications market * Work with product management to distill key functionality and benefits into core product marketing messages

**Minimum qualifications:** * Minimum 8 years of experience selling software application solutions * Demonstrated ability to sell large scale and complex systems to key accounts * Experience managing the sales cycle from business champion to the CIO, CEO and CFO level * Bachelors Degree **Preferred qualifications:** * Experience selling contact center and customer service solution * Previous team management experience, although this is not a management role