Help Desk / PC Support Specialist

Rochester Midland Corporation has been a leader in the specialty chemical manufacturing industry since 1888 and has a pioneering position in the development of sustainable programs. We partner with our customers to provide integrated solutions to solve problems and help them reach their strategic business objectives and environmental goals.

Feel good about the work you do and the service you provide to your teammates! Picture yourself working for a reputable company where you represent some of the best products and service in the industry while providing PC and IT networking support. Make the most of your Computer and Network Technology experience and knowledge by supporting the RMC Help Desk with your Customer Service and software skills. Now is the right time to explore a career with Rochester Midland. Rochester Midland Corporation (RMC) is searching for an IT Help Desk/PC Support Services Specialist in our Rochester, NY Facility.

In this position, you will have the opportunity to use your Information Technology, Software, Network, PC skills while using your customer service skills in resolving customer PC issues. As a Help Desk/PC Support Specialist. In this role you will provide support to PC users, resolving software, PC and Network issues, analyzes and troubleshoot computer problems, monitor problems encountered by the RMC Team, update PCs and install them onto the network, unpack and assemble PC for company personnel, repair and maintain existing PCs, provide assistance with training as needed and maintain par levels of materials and replacement parts. You will become a true representative of RMC through individualized and team service maintaining high quality standards of quality assurance checks and feel good about the services you are providing to our end users.

If you have advanced Information Technology and PC Network and Software knowledge experience and an attitude to drive excellent help desk customer service, then we want to hear from you!