Desktop Support Engineer

Bounce Exchange is bad ass.

Computer World ranked us as the #1 tech company to work for in the United States in terms of employee retention and career development. Crain's and Internet Week agreed and ranked us in their respective groups of the top places to work for in NYC.

We're looking to bring on the next member of our office infrastructure team. You'll be working out of our engineering team and helping to keep all things running smoothly. The ideal candidate works smart, not just hard; you think about efficiency and automation. You're helpful by nature and don't mind occasionally rescuing someone who's bricked their phone or laptop.

• Desktop support & troubleshooting across our New York office
• Help support office continuity (backup, restore, disaster recovery)
• A/V support & setup
• Assist with inventory management & setting up new workstations/laptops for employees
• Monitor backup systems and procedures to ensure data security and durability
• Keep an accurate record of documents, problems and solutions for future reference
• Gather necessary data for issue replication, problem determination, and escalation
• Diagnose and resolve hardware and network issues
• Manage software versioning and installation (automatic upgrades)

As more services shift toward the cloud or whatever you call it you find yourself diving frequently into software, not just hardware. You can still probably overcome any technical challenge without breaking a sweat. But if you do break a sweat, it’s cool we have cold brew on tap.

• Real-world experience ideally, a mix of hands-on IT experience and system administration
• Experience across Macs, PCs, NIX environments, etc.
• Proactive engagement in continuous process improvement
• Natural planner & problem solver with a strong attention to detail
• Knowledge of AWS or cloud resources a plus
• Security & networking knowledge a plus
• Startup experience is a plus