Director Of Client Service

The world’s leading businesses trust Resources Global Professionals (RGP) with their pressing initiatives. Founded in 1996, RGP is a multinational company and the operating subsidiary of Irvine, California-based Resources Connection, Inc. (NASDAQ:RECN).

**The Position** We are currently looking for a Director of Client Service in our Columbus, OH practice\. This position is responsible for assisting in business development and establishing and achieving sales and profit goals for our existing practice regionally\. **Responsibilities:** The Director of Client Service has primary responsibility to leverage their professional services and solutions selling expertise & build credibility & awareness for the development of new business; the management of existing clients, engagements and Consultants; The Director, Client Service also participates in recruiting of Consultants to expand our Accounting and Finance line of service\. The ideal candidate has the ability to continually develop new business by identifying target clients, networking, meeting with target clients, and selling the RGP Accounting and Finance service lines\. + Cultivate and expand existing business relationships through frequent communication and regular client visits\. + Sell projects to new and existing clients, clarifying the scope of projects with clients, identifying business solutions, presenting qualified Consultants to the client, and negotiating billing arrangements\. + Represent RGP in appropriate professional and community organizations\. + Identify future project needs of client and minimizes engagement disruption through managing engagement and ensuring clients expectations are met\. + Minimize Consultants unassigned time by managing Consultant roll off dates and communicating regularly with Consultants regarding additional client needs and/or other appropriate engagement in the pipelines\. + Assist in the recruitment of Consultants, conduct interviews and assess skill set and competencies of candidates, negotiate Consultants compensation\. + Ensure approved business contracts are executed by taking responsibilities for the completion of all engagement paperwork\. + Support team goals of the office by participating in strategy meetings, including discussing candidate and Consultant pipeline, marketing strategies, and current challenges\. + Provide for timely collection of receivables by monitoring payment of client invoices\. + Maintain strong communications with Consultants assigned to client engagements\.

**Minimum Requirements:** * Eight years of experience in professional services, consulting and/or accounting and finance solutions sales\. + Consulting/Professional Services business development experience\. + A professional network in the Columbus, OH metropolitan area\. + 4\-year bachelor degree required\. + Experience and success in identifying opportunities with clients, networking and generating leads\. + Demonstrated track record of positive change in all positions held\. **Personal Characteristics:** + A high level of enthusiasm for building a business and a personal sense of urgency and capacity to overcome obstacles\. + Ability to respond effectively and quickly to clients needs and issues\. + Ability to negotiate and communicate complex concepts/business issues verbally and in writing to clients, consultants and management\. + Ability to prioritize multiple responsibilities/projects and proven ability to develop business relationships\.