Director of Information Technology Operations

PulsePoint ™, a global programmatic advertising platform, fuses the science of programmatic targeting, distribution and optimization with the art of brand engagement. The PulsePoint platform is powered by terabytes of impression-level data, allowing brands to efficiently engage the right audiences at scale while helping publishers increase yield through actionable insights.

The Director of IT Operations will be tasked with delivering the strategic and tactical changes necessary to support and operate a high volume, high-transaction dynamic and rapidly changing 24/7 systems environment covering our ad exchange, RTB platform, owner and operated web properties. He/she is responsible for leading the frontline Systems Engineering teams, data center architecture and design, networks and LINUX systems support and 24x7 monitoring and change management.The Director owns the implementation and management the operation of PulsePoint's applications as well as: procurement and installation of all hardware, networks, and vendor connectivity designed to target highest response and 100% availability. Works closely with both internal and external teams and vendors to guarantee continuous site availability, delivery on Service Level Agreements and maintaining site performance and operation. This is a role in which you need hands-on knowledge.

* Directs the daily operation and delivery of the Pulsepoint's key business applications and website. Creates and drives the operations and support team to act and proactively identify areas of improvement to attain higher system throughput and reliability. * Develops and executes high degrees of automated process, implementation and delivery of infrastructure and support systems. * Develops and executes the direction and delivery for the operations and system engineering functions to maintain our systems performance, stability and application execution. * Establishes the policies, procedures, and practices to operate the site at full capability while supporting continuous expansion. Executes consistently with a focus on operational excellence. * Put safeguards to the production system to ensure system integrity while maintaining minimal overhead for fast implementation. * Implement and improve monitoring to enable real time identification of system health as well as capacity planning * Determines cost of operation, present and future for continued business support and growth. Work with CTO to establish budget and technical road map. * Establishes the policies, procedures, and practices to operate the site at full capability while supporting continuous expansion. Executes consistently with a focus on operational excellence. * Leads and manages the architecture, design and implementation of the servers and network infrastructure to provide low latency, high-performance systems. * Directs the daily operation and delivery of the Pulsepoint's key business applications and website. Creates and drives the operations and support team to act and proactively identify areas of improvement to attain higher system throughput and reliability. * Develops and executes high degrees of automated process, implementation and delivery of infrastructure and support systems. * Delivers constant improvement in real-time identification and resolution of real-time problems. Brings a deep attention to process, training and actions necessary to support cutting time off of outages and issue detection, response and recovery. * Establishes and maintains appropriate operational tools, monitoring methods and site metrics and reporting to determine and track needs and trends for support, issues, and capacity. Reviews production reporting and logs as necessary and makes actionable plans for constant improvement. * Manages outages and events that impact client-facing services as well as back-office business support services. Develops escalation procedures to ensure reliable operations and response to incidents. Delivers improvements and changes as necessary to repair recurring issues and proactively identify and prevent other issues affecting the site operation or customer experience. * Owns and drives the Root Cause Analysis process for system, third party and application failures. Delivers actionable root cause analysis of issues and assists with delivery of results. * Maintains close working relationships with internal teams and vendors to establish tight service level agreements, support and management methodologies. Regularly meets with counterparts to investigate better management and stability aspects of all parties.

**Knowledge, Skills & Abilities** * Hands-on experience with running a front line 24x7 operations team and developing the staff, tools, SOPs and processes required for a high volume site. * Experience with DevOps, Automation, and experience working with custom-software. Ability to implement full automation of maintenance and deployment. * Experience with Disaster Recovery planning * Experience w/ cloud infrastructure are a must * High level of technical understanding and competence across multiple intersecting disciplines to be able to quickly analyze situations, correlate ideas, and make decisions on issues and resolutions. * Highly execution driven work ethic to do “what ever it takes” to deliver site operational excellence. Not afraid to roll-up sleeves and personally dive in to solve problems to deliver to expectations. * Ability to lead by example and not just delegation to motivate and extract perfection from the team. * Constant drive to improve operation and client experience, never willing to settle for status quo. Takes ownership and accountability for excellence for the organization and leads teams to deliver. * Maintains a business driven focus of site operation, performance and overall experience. Constantly searches for new ways to protect and improve the bottom line. * Able to remain highly flexible to constantly changing conditions while moving forward toward long-term goals. Must be adaptable to moving priorities and business and technical needs. * Ability to think strategically and to anticipate organizational and user needs into the future. * Strong team leadership skills and the ability to work efficiently and effectively in a physically and mentally demanding environment are required. * Strong interpersonal and communications skills, excellent analytical skills, flexibility, ability to plan and organize, responsiveness, creativity. **Experience & Education** * Eight to ten years of progressively responsible experience managing all aspects of system, network and site operations and design. A minimum of two years leading small teams. * Multiple years of hands-on experience architecting, designing and implementing enterprise class, high-availability, open-system environments, currently based on a RedHat Linux, Dell server and Juniper networking infrastructure. * Minimum bachelor's degree required with emphasis in Computer Science, Engineering or Information Systems Management.