Engineer II - Services Software

At Ericsson, we strive to connect everyone, wherever they may be. Because by being connected, people can take part in the emerging global collaboration that is the Networked Society -?? a society in which every person and every industry is empowered to reach their full potential.

* Operations responsibility for Daily health checks of network elements, such as switches, firewalls, routers, load balancers, IPS and related elements. Responsible for hands-on monitoring of facilities and device utilization levels for problems and re-sizing actions, as needed. * Responsible to maintain network elements on a supported s/w levels based on I-LCM plan with support from 3PP. Problem areas / challenges operations feedback goes back to LCM team. * Ensures environment is stable and in compliance with Ericsson corporate security policy provide by L3 Security. * Actively participating in troubleshooting sessions, ability to log into all routers/firewalls/switches/load balancers in the network to quickly determine if traffic is processed properly on our network. * Manage firewalls and edge routers for rule changes, VPN tunnel setup, initial troubleshooting (complex troubleshooting will be escalated to L3 support) and reporting Write up Maintenance Operations Procedures (MOP) per the MSTOP process, and collaborate with colleagues and change approvers to obtain approvals. * Process requests from the customer via service ticketing system * Track all incidents and work requests to successful conclusion * Work with off-shore analysts to produce operations KPI reports * Participate in customer troubleshooting calls and produce RCA (Root Cause Analysis) in case of security and operational incidents (L2 & L3). Take actions required to address problems and testing needs, with management approval and/or L3 escalation as needed. * Build and maintain repository of network paths. Participate in designing and maintaining IP addressing, network diagrams, traffic flows and F/W policies, etc. * Attend customer meetings regarding upcoming network related changes to assess impacts on our production systems.

* BS/MS in Computer Science or Engineering, Information Systems, or equivalent. * Experience with Juniper routers and firewalls, Palo Alto Firewalls, Extreme switches and/or Ericsson routers. * 3-6 years’ experience in an IP Infrastructure environment. * Minimum 3 to 5 years of Hands-on experience with firewalls, including Juniper or Palo Alto firewalls. * Hands expert on proficiency on routing protocols such as BGP and OSPF * Palo Alto, Juniper, or Extreme certification a strong plus.