Data Center Operations Engineer

ROBLOX is the best place to Imagine with Friends™. With the largest user-generated online gaming platform, and over 15 million games created by users, ROBLOX is the #1 gaming site for kids and teens (comScore). Every day, virtual explorers come to ROBLOX to create adventures, play games, role play, and learn with their friends in a family-friendly, immersive, 3D environment.

* Maintain uptime SLA’s for a 24/7/365 production environment * Triage, troubleshoot, and solve production issues caused by failures in hardware, configuration, networking, vendor outages, and continuous software upgrades * Quickly resolve complex problems encountered during the installation and operation of our applications, to ensure negligible impact on players and internal operations * Maintain and upgrade bios, drivers, and OS specification for all vendor hardware * Prioritize and multitask daily responsibilities, while being flexible enough to respond to emergent high-priority issues * Assist in implementing disaster recovery procedures and system failover efforts * Collect, document and help manage vendor-related services * Manage systems and develop contingency plans * Participate in on-call rotations

**Must Have** * 10 years of experience in production data center support and management * Bachelor’s degree in Engineering or Computer Science, or equivalent work experience * Experience working in a physical data center, installing and maintaining hardware * Extensive knowledge of Windows and Linux operating systems * Extensive knowledge of core networking technologies, routers, switches firewall and load balancers, with demonstrable knowledge of either Juniper or Cisco equipment * Ability to size hardware and capacity plan equipment and data centers * Expertise with automation, monitoring, and alerting tools **Nice to Have** * Knowledge of object oriented programing language