Data Center Operations Engineer

ROBLOX is the best place to Imagine with Friends™. With the largest user-generated online gaming platform, and over 15 million games created by users, ROBLOX is the #1 gaming site for kids and teens (comScore). Every day, virtual explorers come to ROBLOX to create adventures, play games, role play, and learn with their friends in a family-friendly, immersive, 3D environment.

• Maintain uptime SLA’s for a 24/7/365 production environment
• Triage, troubleshoot, and solve production issues caused by failures in hardware, configuration, networking, vendor outages, and continuous software upgrades
• Quickly resolve complex problems encountered during the installation and operation of our applications, to ensure negligible impact on players and internal operations
• Maintain and upgrade bios, drivers, and OS specification for all vendor hardware
• Prioritize and multitask daily responsibilities, while being flexible enough to respond to emergent high-priority issues
• Assist in implementing disaster recovery procedures and system failover efforts
• Collect, document and help manage vendor-related services
• Manage systems and develop contingency plans
• Participate in on-call rotations

Must Have

• 10 years of experience in production data center support and management
• Bachelor’s degree in Engineering or Computer Science, or equivalent work experience
• Experience working in a physical data center, installing and maintaining hardware
• Extensive knowledge of Windows and Linux operating systems
• Extensive knowledge of core networking technologies, routers, switches firewall and load balancers, with demonstrable knowledge of either Juniper or Cisco equipment
• Ability to size hardware and capacity plan equipment and data centers
• Expertise with automation, monitoring, and alerting tools

Nice to Have

• Knowledge of object oriented programing language