Audio/Video Specialist - VID00003

As one of the world’s largest financial services companies, Prudential’s individual and institutional customers rely on us to protect and grow their financial well being.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services. We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand. Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

* Manages and resolves the technical issues involving AV equipment * Works closely with the client contact to identify needed repairs, troubleshoot and perform the repair and improvement of the technical conferencing environment * Works closely with the client contact to design, implement and test new rooms. Manages the project * Responsible for the integrity of allocated rooms * Perform regular room checks * Ensure that relevant ‘help’ documentation is available in the room * Provide in room meeting support * Set up of meetings, assist in VTC set up with the Help Desk * Assist in the set up & support of high level, multi room events * Perform advanced troubleshooting on any non-functional AV equipment * Escalate any technical issues found in the rooms and assist with any break / fix work * Assist in Preventative Maintenance checks and coordinate Maintenance with the vendors * Assist the team in any other activity assigned by the Team Lead

* Basic knowledge of H.320 and H.323 video conferencing standards * Experience Troubleshooting AV/VTC Conferencing systems * 2 - 3 years of experience in the AV/VTC field * Extensive work experience with major video conferencing equipment, preferably CISCO * Working knowledge of and experience with ISDN and IP network infrastructure and implementation (PRI, BRI, T3, T1, ATM, Frame Relay, Video over IP and SIP) H.323 endpoints, gateways, multipoint control units, gatekeepers, firewalls, and session board controllers. * Major OEM video end system/unit certification desired * Experience with Mobile Devices is a plus