Cox Business Fulfillment Technician

Cox Enterprises is a leading communications, media and automotive services company.

The CB Fulfillment Tech I is responsible for configuring aggregate devices, routers, optical access, and/or DWDM equipment that carries video, data, and/or telephony traffic. Utilizes various applications for implementation, service, test and acceptance (Remedy, NetSmart, SAM, Preside, Granite, Procomm Plus, Secure CRT).

- Under close supervision, installs, disconnects, upgrades and migrations at customer premise applicable to complex services for all CB products and services which generally involve custom design and not HFC. - Initially activates electronics by powering up the equipment to ensure service. - Loads configuration from work package on customer premise equipment. - Performs customer CPE testing on-site. - Coordinates with provisioning to verify/finalize customer acceptance of service, confirming service is working as expected to initiate billing. - Coordinates equipment pick up with boundary partners. - Creates, updates and closes Remedy tickets and coordinates with change control as needed. - Ensures quality of processes, programs and customer satisfaction. - Plans daily route, requisitions equipment and supplies and stocks vehicle. - Drives company vehicle between office, warehouse and work site; maintains vehicle and other equipment per service requirement and safety guidelines; operates company vehicle in a safe and courteous manner and in accordance with all laws and company policies. - Complies with all safety procedures and policies. * Provisioning - Performs end-to-end provisioning of customer circuits as designed in an accompanying work package from engineering. - Performs all final circuit provisioning and configuration of device and intermediate cross connects. - Identifies and sorts equipment needed for work orders. - Configures CPE in warehouse prior to installation at customer premises. - Ensures appropriate iOS upgrade is applied. - Performs basic functional testing of equipment to eliminate out of box failures. - Initiates initial provisioning and basic configuration on IP phones and other standard customer equipment for drop-ship. - Labels equipment, terminal ID (TID), circuit tags, cabling required for the job, and customer name/address. - Packages equipment per work order in preparation for installation. - Works with customer on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc. - Assists with initial turn-up of CPE equipment. - Tests and verifies services in conjunction with the install team. - This position may be required to work shifts and/or provide 24/7 coverage to meet customer demands.

**Required** - High School Diploma, GED or related experience - 1+ year experience in a related field (e.g. technical support, installation and maintenance). - Working knowledge of IP, Ethernet, SONET, DWDM, DOCSIS, Video and telephone technologies. - Excellent interpersonal, communication and collaborative skills to work effectively with team throughout the organization - Valid local State Driver's License and driving record that meets Cox standards **Preferred** - AA/AS degree or Technical Certification in related discipline desired (Technical Operations) - 1 year experience in provisioning and troubleshooting layer II & III networks - Prior commercial installation experience; technical support experience - Cisco certification