Inside Sales Representative

Progress Software Corporation is a global software company that simplifies the development, deployment and management of business applications on-premise or on any cloud, on any platform and on any device with minimal IT complexity and low total cost of ownership.

Telerik, A Progress Company, is growing and we are currently looking for Account Managers to join our Application Lifecycle Management (ALM) sales team in Waltham, MA. ALM-Tools are designed to accelerate performance throughout the full development application lifecycle. In this role, you will be working with a team to proactively identify, develop, support and maximize revenue opportunities from existing and newly acquired clients. Here at Telerik, we strive to exceed client expectations through building, supporting and maintaining long-term mutually beneficial relationships.

* Enhance the experience of Telerik clients by developing strong relationships and by providing exceptional customer support * Determine innovative ways to successfully sell into and develop relationships with customers across multiple industries with varied business processes and organizational objectives * Establish and expand key relationships to understand the customers business initiatives and further expand Telerik technologies within each account. * Work closely with the customer to gain insights into business pains and opportunities * Actively solicit customer feedback and work with Product Management to communicate customer needs, enhancements, and priorities * Maintain a revenue base by managing account retention through support renewals and product upsells * Work with other Sales teams to promote all Telerik products to prospective customers * Continually develop and maintain industry and product knowledge as new features are rolled out and market trends emerge.

* BA/BS degree is preferred. * 2-3 years Account Management experience in technology industry preferred. * Business analysis skills and experience with automated tools (including Excel, databases, etc.). * Excellent phone and in-person sales skills, with a strategic understanding of client-account manager business model. * A firm grasp of how business works, including sales, consultative, problem solving, and issue resolution skills. * Understanding of Product Management and Marketing perspectives. * Technical aptitude. * Extremely organized and highly motivated. * Excellent verbal/written communication skills including presentations, with the ability to exude executive presence.