Client Support Specialist

Yext puts business on the map. The Yext Knowledge Engine™ lets companies manage their digital knowledge in the cloud and sync it to over 100 services, including Apple Maps, Microsoft Bing, Facebook, Google Maps, Instagram, Siri and Yelp. Yext Listings, Pages, and Reviews help businesses around the globe facilitate face-to-face and digital interactions that boost brand awareness, drive foot traffic, and increase sales.

As a Client Support Specialist, you'll be joining an energetic and passionate team of Yext know-it-alls. This team directly impacts client experience and retention by providing exceptional phone, email, and technical support to our clients. We're looking for self-motivated problem-solvers who have a passion for customer service. If you are ready, willing, and able to bring these qualities to a challenging, fast-paced working environment.

* Enjoy providing stellar support to our clients through phone and email * Maintain a level of expertise on our extensive product and innovative technology Discover problems and their solutions * Wow our clients and our internal teams with your top-notch verbal and written communication skills * Enrich client relationships with Yext * Roll up your sleeves and #GetStuffDone

**You Are:** * A skilled multitasker who thrives working in a fast-paced environment * Able to see the big picture and ask the right questions to get to the root of the issue * As confident explaining a technical issue as you are singing karaoke (and enjoy both) * Process-oriented, curious, patient, strategic, and diplomatic * The fact-checker friend who is genuinely interested in technology * A proud recipient of a BA/BS and looking for an entry-level gig **You’ll Love:** * Supporting passionate business owners of all types * Standing behind our product and getting our clients to stand with you * Working in a challenging and rewarding environment * Dropping knowledge like a pro * Becoming the best part of someone’s day * Being a Yextpert