Communications Representative, Principal

Based in San Francisco, Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States. And we deliver some of the nation’s cleanest energy to our customers in Northern and Central California. For PG&E, “Together, Building a Better California” is not just a slogan. It’s the very core of our mission and the scale by which we measure our success.

The Communications Representative, Principal will provide strategic development and implementation of both external media and employee communications for PG&E’s Customer Care organization. This includes developing relevant messaging, serving as a company spokesperson and driving the execution of the department’s integrated communications plan. The position is responsible for building relationships with Customer Care leadership to seek out PG&E’s latest advancements in technology, system upgrades and other proof points to help tell PG&E’s progress story to the media and employees. The goals for this individual will be focused in these key areas: proactively engaging with media outlets (local, state and trade) to garner news coverage of PG&E’s Customer Care team, development of written materials such as employee communications/speeches and articles, and driving engagement and awareness of the company’s vision and strategy among its employees.

* Develop and execute integrated external and internal communication plans for the Customer Care organization, specifically focused on business initiatives. * Develop messaging and materials for senior executives, including speeches, op-eds and articles, presentations, scripts, talking points and employee messages. Liaise with a range of internal business partners and subject matter experts to research and develop content. * Create original content for Customer Care communications that can be used in media messaging, news releases, social media, fact sheets, and PG&E blog posts (www.pgecurrents.com), etc. * Plan and manage media events, employee events, video webcasts and conference calls. * Provide strategic counsel to Customer Care on communication planning and development, editing/reviewing services, message control and alignment with other lines of business (e.g. Electric Operations). * Maintain a keen focus on delivering messaging to both the media and employees. * Regularly provide reports on communication activities, project status and success metrics. * Provide coaching, development and support to colleagues within the Corporate Relations team. * Ability to staff emergencies as either a first-responder, or a strategic advisor, or both, as required.

* An excellent writer and communicator who is committed to simple, clear and creative ways of communicating * Able to find interesting ways to make the messages of an organization more human and engaging * Experienced working with the media at many levels (local, state, national, business and trade) * Able to develop communication plans, launch and lead communication initiatives * Comfortable and effective at working with people across all levels of the organization, including senior executives, managers and field-based employees * 10 years or more experience in corporate communications (in-house and/or agency) * Bachelor's degree in Communications or related field, or equivalent work experience * Excellent written and verbal communication – a good storyteller who can quickly and succinctly develop speeches, messaging, employee communications, etc. * A demonstrated ability to develop and executive integrated communications strategies * Proven track record of success writing for and providing communications support and counsel to executives * Proficient with Microsoft Office (Word, Excel, Power Point) * Ability and willingness to be on-call, including on nights, weekends and holidays, as a member of the emergency response team **Desired:** * Strong business acumen, preferably combined with a knowledge of energy and environmental issues * Media relations background and previous experience serving as a spokesperson for a company * Experience developing content and managing communications through multiple delivery channels (web, print, video, social media) * Ability to work in a fast-paced environment, project manage multiple issues concurrently * Ability to build working relationships across all levels of an organization * Embraces change and demonstrates flexibility when priorities shift