Project Manager DC 4

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The IT Project Manager develops new/upgraded products and services. The Manager develops internal information system-specific projects that may involve the development or enhancement of internal applications, technology integration, and/or infrastructure environment build-out. The Manager is responsible for the delivery by service teams for outsourced solutions to external clients and/or the delivery of new or enhanced products and/or services to improve customer satisfaction through the use of technology (which may include customizations to base products to meet client requirements, system integration with other One Call Care Management or third-party products or consulting projects and engagements). Typically involves extensive interactions with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.

* Plans and coordinates all aspects of technical projects from initiation through delivery. * Manages project initiation activities that include identifying contractual obligations, client needs and goals, existing situation, necessary contacts, and access to existing information as needed. * Ensures requirements for internal technology projects align to operational standards. Develop alternate requirements or document exceptions as appropriate. * Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables. * Identifies needed resources for projects, defines and assigns major project roles. * Coordinates activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope. * Assigns and monitors work of project team, providing technical and analytical support and direction. Interfaces with external clients or field-based employees on technical matters as needed. * Manages project risks, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope and quality) are achieved. Assists with problem resolution or risk mitigation as needed. * Manages the integration of vendor/subcontractor tasks, and track and review vendor/subcontractor deliverables, if appropriate for the project as needed. * Serves as liaison between technical and non-technical teams, in internal organizations as well as in client and vendor/subcontractor organizations, to ensure all project targets and requirements are met. * Delivers informational and decision-seeking presentations to technical and business groups in OCCM and/or in client organizations. * Conducts project closure activities to formalize and communicate the project acceptance, handover documentation and ongoing activities to accountable teams and complete a post-implementation review to identify areas of improvement. * Oversee employees directly assigned to manage specific project that have a distinct beginning and end. Selects, develops and evaluates personnel to ensure the efficient operation of the function as needed. * Completes other duties may be assigned as deemed necessary by management.

**Educational Requirements:** * PMP certification required and experience building out documentation and processes for enterprise level IT projects. Five (5) or more years of project management experience preferred. **General Knowledge, Skill and Abilities:** * Extensive knowledge of project management standards, processes, procedures and guidelines. * Knowledge of the industry project management best practices (i.e., Project Management Body of Knowledge - PMBOK). * Knowledge of various types of IT project methodologies and life cycles (e.g., traditional waterfall methodology phases of analysis, design, development, testing, and implementation) and the correct project application(s). * Knowledge of standards relevant to the software industry (e.g., ISO, CMM, Six Sigma). **Physical/ Emotional and Work Environment:** * For roles located in office or home settings; this job is primarily sedentary and may involve repetitive motions; the employee is regularly required to sit, use hands and fingers, speak, and hear. * For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands and fingers, speak, and hear. * The employee is occasionally required to stand, walk, and lift objects (up to 10 lbs. weight; up to 4 ft. height). * Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focus. * The work environment utilizes florescent lighting; noise level is moderate. * The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload. * Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position. * Please be advised the job description is subject to change at any time.