Customer Care Specialist I

OfferUp is changing how people buy and sell locally by making it as easy as taking and sharing a photo from your phone. We are a rapidly growing team in Seattle looking to bring on more passionate, motivated, and curious people who want to be a part of our fast growing marketplace.

• Verifying and processing user applications
• Responding to customer inquiries of varying nature in a timely manner, gathering and interpreting information necessary to solve customer service issues
• Reporting ongoing issues to management team
• Moderating content and monitoring user behavior

Requirements

• 1-2 years in a Customer Service role
• Team player with a positive attitude, flexibility and willingness to take on new tasks
• Ability to prioritize and multi-task in a fast-paced environment
• Ability to communicate effectively with customers, with strong grasp of grammar and attention to detail
• Comfortable and confident with troubleshooting common problems
• Able to work independently without supervision
• Excellent organizational and record-keeping skills
• Interest and experience with technology and testing is a plus
• Ability to quickly learn new programs
• Must be willing to work weekends
• Bachelor's degree

Nice to have

• Experience working with a marketplace
• Experience with e-commerce payment systems