Manager of Analytics

Mastech is a trusted talent partner for IT staffing to business leaders in segments ranging from finance to healthcare. Leveraging the power of 29 years of IT experience, Mastech provides the IT resources that drive today’s business operations.

The Manager of Analytics develops and oversees department strategy and tactical management of managing capacity workforce systemically and efficiently based on current work order forecasts & trends. Partners with internal and external customers to optimize and maximize resource utilization. Provides supportive, informational, and actionable analyses for business operations.

* Acquire, understand and analyze data about business problems, transforming data into information. * Deliver polished, complete analysis to multiple organizational levels. * Assist in designing products in order to rapidly deliver important information directly to the individuals who need it. * Design and create reporting tools or analysis both on an ad hoc and an ongoing basis. * Perform ongoing maintenance including QA on existing tools and reports. * Create and maintain report and project documentation. * Assists in determining geographic hiring locations based on market trends. * Create detailed action plans and documents for current and future tasks. * Create and document territorial mapping adjustments based on business needs. * Oversees the provisioning of all technician workforce in current applications to ensure accuracy. * Coordinates communication between the Resource Management department and the Operations and Dispatch organizations. * Determines best methods for analysis of schedule distribution. * Participates in audit maintenance of payroll and incentive plans to capacity systems. * Presents impact summaries to executive leadership (daily, monthly, quarterly reporting) * Perform other duties as assigned

* Expert knowledge of MS Excel, basic knowledge of MSSQL * Expert analytical skills with the ability to think creatively and develop new solutions * Solid knowledge of statistics and data presentation methodology * Solid ability to organize job functions, multi-task, work flexibly and independently, and be detail-oriented * Solid written and verbal communication skills; ability to communicate with high level leaders in the organization to facilitate accurate business decisions with qualitative analysis * Solid ability to provide excellent customer service and establish and maintain credibility and interpersonal relationships with diverse group of individuals (e.g., business leaders, colleagues, staff at all levels) **Education** * Bachelor’s Degree in a related field. Extensive applicable experience may be used in * lieu of education. **Experience** * Minimum of 6 years business experience required. * Previous experience in data analysis, capacity planning, consolidation, and interpretation preferred.