Receptionist - Part Time

Novitex is a managed services provider in the document outsourcing industry. Through innovations in document processing that include our end-to-end framework, we work with clients to get the right information to the right person — securely — and in a timely manner. Approximately 500 Fortune 500 companies, government entities and AmLaw 200 firms turn to Novitex to develop custom solutions that work toward improving their information-intensive workflows.

Receptionist role are vital to the organization of a company’s communication. With a strong attention to detail, they will facilitate a variety of tasks to ensure high levels of customer service in a fast paced environment.

• Answer all incoming calls to your station within stated guidelines.
• Place outgoing calls as appropriate.
• Greet firm clients, firm personnel, vendors and other callers in a professional manner at all times.
• Perform clerical work to meet established standards.
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.
• Demonstrate flexibility in satisfying customer demands in a high volume, production environment.
• Consistently adhere to business procedure guidelines.
• Take direction from onsite management, firm management or even co-workers in recognition of a willingness to do the best job possible.
• Participate in cross training, performance audit activities and training of relief support as appropriate.
• Maintain all logs and reporting documentation with attention to data
• Set up for meetings in conference rooms based on customer request.
• Check in on meetings periodically to make sure if refreshments need replenished.
• Clean up conference rooms after meetings are finished.

You need great people skills, patience and the ability to multi-task to be good at this job. Other aspects of your background will include:

• Customer service related experience in a receptionist role, or operator role
• Excellent written and verbal communication skills
• Ability to effectively work individually and in a team environment
• Competency in performing multiple functional tasks
• Proficiency in Microsoft based tools such as Excel, Word and PowerPoint