On-Site Inside Account Executive

We are a leading North American distributor of metalworking and maintenance, repair and operations (MRO) products and services. We help our customers drive greater productivity, profitability and growth with over 1 million product offerings, our inventory management and other supply chain solutions, and deep expertise from more than 75 years of working across industries.

• Answers inbound calls in a specific on-site location to sell MSC products in accordance with MSC Culture and Customer Service Standards.
• Resolves on-site customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information. Consults with other associates to locate the most effective sources of information.
• Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available.
• Communicates customer concerns to management to ensure the most effective and lasting problem resolution.
• Builds customer relationships via exceptional levels of service to ensure customer satisfaction and retention.
• Works closely with vendors to produce quotes, expedite orders, locate sources for product, and arrange product training.
• Supports outside sales representative in various branch activities.
• Resolves more complex credit and collections issues to enhance customer service.
• Implements and maintains an MSC VMI or CMI program in customer location to enhance revenue generation.
• Understands and utilizes item cross over, label generation utilizing, One Button Upload, LABL, VXRF, AKAU, CROSIT and CMI Software Installation.
• Assists in the Identification, Collection and logging of all available Cost Savings Statistics.
• Ensures excellent customer relations by responding, under manager’s or OSA's guidance, to customer needs consistent with MSC standards, Culture, and business practices.
• Resolves customer product and service issues by providing sales-related solutions utilizing the most common source of information. Consults with other associates to locate alternate sources of information.
• Represents MSC in conjunction with OSA and/or BSM at customer meetings by communicating MSC's Value Proposition, direction and strategy for alignment to customer goals and expectations.
• Fosters the MSC Culture in the branch and throughout the company to ensure unity of purpose and fulfillment of MSC’s Mission.
• Participates in special projects and performs additional duties as required.

• A High School Diploma or the equivalent.
• Minimum 2 years inbound/ outbound telephone sales, outside sales, or customer service experience required.
• Industry experience preferred.

Skills

• Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required.
• Excellent problem solving skills are required.
• Excellent customer service and sales skills are required.
• Excellent oral and written communications skills are also required.
• Working Industrial knowledge preferred.