Account Manager

We build analytics software that gives our users the technical edge towards better marketing on the web. We are dedicated to the future of marketing analytics. We’re obsessed with it. We’ve been at it for over 10 years and we’re in it for the long haul. We’re a leader in our space receiving frequent recognition for our accomplishments (Over the years the list includes:Inc 5000, Deloitte Fast 500 and the Puget Sound Business Journal's fastest growing private companies).

Moz Local specializes in location data management, helping local search engines – and new customers – find our clients’ businesses online and off. We are dedicated to the future of local search. We are obsessed with it.The Team is looking for a proactive people-person to join as an account manager handling post sales with our enterprise customers for the Moz Local product. Are you a passionate problem-solver who will advocate for our customers and uncover additional business opportunities? If so, our enterprise team is just starting, so there’s lot of opportunity to help build the business and drive strategy to make the Moz Local business more successful.

* Act as the main point of contact with enterprise clients post-sale to ensure needs and expectations are met * Engage deeply with new enterprise customers to understand their strategic needs and successfully onboard them onto the Moz Local platform * Partner with the support organization to ensure customer needs are being met * Perform periodic account reviews, handle customer concerns, account issues, and escalated support inquiries * Lead the annual subscription renewal process and drive high retention * Provide guidance and suggestions to clients and identify and qualify new opportunities * Work closely with our Biz Devs to ensure smooth transition after sale is complete * Independently identify, propose, and initiate projects that make our Moz Local product better, our customers happier, and our jobs easier

* Previous experience working with enterprise customers * Infectious positive attitude and proactive leadership skills * Experience onboarding and/or renewing enterprise subscriptions/contracts * Desire to work in an ever-changing, experimental environment * Demonstrated ability to give and receive feedback and resolve conflict quickly * Intermediate knowledge of the local search space * Experience with Salesforce * Experience working cross functionally with multiple teams including sales, engineering, finance and marketing.