Customer Service Representative II for SSC

Mohawk Industries is the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring.

The Customer Service Representative II provides a variety of customer service and office administration duties related to the sale of products.

* Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquires, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments. Uses computer systems such as ASI, JDE, and PC’s. * Addresses and resolves customer complaints (returns and order errors). * Performs various office administration duties such as processing payments and receipts, reconciliation of DSR’s and cash box, preparation of bank deposits, balance petty cash box, prepares various performance reports, updates customer master file and creates vendor orders. * May perform various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders. * Produces daily sales reports. * May perform warehouse duties as required. * Maintains accurate and detailed records to keep in compliance with company policies and procedures. * Trains and provides assistance to CSR’s. * Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management. * Performs other related duties as required.

**Education And Knowledge:** * High school diploma or GED * Forklift Operator Certification required **Experience:** 3 years customer service experience **Competencies:** * Organization * Math * Time management * Computer skills * Detail oriented * Customer service * Safety conscious **Other Pertinent Job Information:** While performing the duties of this job, the associate is regularly required to stand, use hands, and reach with hands and arms. The associate is required to walk, stoop, kneel, crouch, or crawl. The associate may be required to sometimes sit, climb or balance. The associate may lift and/or move up to 80 pounds. Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus. While performing the duties of this job, the associate is regularly exposed to moving mechanical parts. The associate is occasionally exposed to fumes or airborne particles. The associate may be exposed to a wide range of temperatures. The noise level is usually loud. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.