Spa Concierge - Winter Seasonal

Vail Resorts

(Broomfield, Colorado)
Full Time Weekends
Job Posting Details
About Vail Resorts
Vail Resorts is the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations.
Check guests into Health Club, Book Spa appointments, and perform related Health Club duties.
- Provide superior service to our customers (internal and external) at all times. - Check in guests at spa and health club, entering appropriate information into and running necessary reports from computer system. - Take payments, post charges, enter amounts into computer, and balance accounts at end of shift. - Answer a variety of questions from guests, and handle routine problems, referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members. - Relay maintenance and housekeeping requests to proper staff members. - Answer phone calls. - Book Spa appointments and services. - Handle emergencies that arise when on duty alone, notifying appropriate personnel. - Put keys away and do a key inventory. - Perform other related clerical tasks. - Assist in general maintenance of the spa desk and reception area. - Reach and exceed retail sales goals. - Perform other tasks as assigned. - Must have a flexible schedule, including working weekends and holidays.
Ideal Candidate
**Physical Requirements** - Use of basic spa booking procedures and computer programs. - Standing for extended periods of time. - Folding linens, lifting, and moving objects up to 25lbs or more. **Qualifications** - High school plus at least one year of relevant spa or retail experience preferred. - Basic typing skills with computer data entry experience desirable. - Basic reading, spelling and math skills. - Retail sales experience preferred. - Ability to converse clearly and comfortable with many different types of people and to deal courteously and efficiently with customers and other company personnel. - Neat appearance and good social manners. - Ability to learn a variety of information about the Company's lodging and recreational facilities, packages and services as well as general information about the area. - Strong written and oral communication and interpersonal skills. - Proficiency in Microsoft Office.
Compensation and Working Conditions
Benefits Benefits included


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