Spa Concierge - Winter Seasonal

Vail Resorts is the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations.

Check guests into Health Club, Book Spa appointments, and perform related Health Club duties.

• Provide superior service to our customers (internal and external) at all times.
• Check in guests at spa and health club, entering appropriate information into and running necessary reports from computer system.
• Take payments, post charges, enter amounts into computer, and balance accounts at end of shift.
• Answer a variety of questions from guests, and handle routine problems, referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members.
• Relay maintenance and housekeeping requests to proper staff members.
• Answer phone calls.
• Book Spa appointments and services.
• Handle emergencies that arise when on duty alone, notifying appropriate personnel.
• Put keys away and do a key inventory.
• Perform other related clerical tasks.
• Assist in general maintenance of the spa desk and reception area.
• Reach and exceed retail sales goals.
• Perform other tasks as assigned.
• Must have a flexible schedule, including working weekends and holidays.

Physical Requirements

• Use of basic spa booking procedures and computer programs.
• Standing for extended periods of time.
• Folding linens, lifting, and moving objects up to 25lbs or more.

Qualifications

• High school plus at least one year of relevant spa or retail experience preferred.
• Basic typing skills with computer data entry experience desirable.
• Basic reading, spelling and math skills.
• Retail sales experience preferred.
• Ability to converse clearly and comfortable with many different types of people and to deal courteously and efficiently with customers and other company personnel.
• Neat appearance and good social manners.
• Ability to learn a variety of information about the Company's lodging and recreational facilities, packages and services as well as general information about the area.
• Strong written and oral communication and interpersonal skills.
• Proficiency in Microsoft Office.