Cashier

We sail. We boat. We fish. We paddle. We dive. We explore. We live. Each person has a unique connection to the water. At West Marine (NASDAQ: WMAR), our knowledge, enthusiasm and products prepare Waterlife adventurers to foster that connection and explore their passions.

Under general supervision, this position is responsible for processing cash/credit transactions for the store. They will greet customers; conduct transactions, answer questions and suggestive sell customer service items. They will graciously handle customer returns and concerns. They will answer the phone in a timely manner. They will perform related duties as assigned. This position reports to the Store/General Manager.

**Essential Job Functions** * Acknowledge and greet customers that are within a close (ten-foot) radius or ten seconds of arriving where the associate is working. * Answer customer questions and make product recommendations when appropriate. * Listen to the customer to determine the needs and wants of the customer. * Treat customers and associates better than they expect. * Achieve excellent customer service. Correctly handle all register transactions. * Suggest usage of West Marine promotional programs and services with each applicable sale. * Actively participate in all programs and procedures that can drive sales. * Answer the telephone within three rings. * Work with the store/general manager to resolve customer complaints and concerns in a timely manner. * Work with associates to achieve Store’s sales plan. * Ensure the store is neat, clean and organized throughout each business day. * Work with fellow associates to maintain that Asset Protection standards are met all the time. * Acknowledge by signature that weekly “Store Bulletin” has been read. (Store information flyer.) **Additional Job Functions** * Participate in store opening and store closing duties. * Have the ability to wear and communicate through a headset. * Work with associates to achieve a high “Matinee Review” score through excellent customer service, product knowledge and follow through. * Performs related duties as required.

**Minimum Training and Experience** Good communication skills a must. Math skills, computer skills and 10-key helpful. Must be able to work a standard workday as set by West Marine. Must be able to lift 40 pounds to shoulder height unassisted. Must have a flexible schedule and be able to work evenings, weekends and holidays. **Expectations of Employment** * Associate Relations * Job Knowledge * Planning/Organization * Dependability * Ethics * Communication * Decision Making Initiative * Action Orientation * Teamwork * Safety