Sales Support Representative

AT&T is a telecommunications company that provides wireless communications, local exchange, and long-distance services for consumers and businesses in the United States and internationally.

Function in multiple roles that support the performance of the store’s retail experience. Responsible for ensuring an extraordinary customer experience by facilitating the coordination of customers being welcomed in, prioritizing transactions and advising of any wait time. Own the store’s service customer experience! Responsible for troubleshooting effectively and then resolving and/or following up on customer issues, ensuring our customers needs are addressed promptly, and communicating with the management team effectively.

**Customer Experience and Sales** * Deliver AT&T’s “Our Retail Promise” * Welcome customers to our store, coordinate check-in process and customer flow * Function as a customer experience advocate * Assist with sales when needed * Work in a team environment to meet and exceed assigned goals **Store Operations** (may or may not not be required in all locations) * Inventory management – including counts, ordering, maintaining, receiving, returning, tracking and securing equipment and supplies * Perform operational tasks to maintain audit-ready status in store at all times * Prepare bank deposits * Balance cash drawer * Process and prepare paperwork for recordkeeping and report generation * Assist with store merchandising

**Minimum Requirements:** * Work flexible hours (including evenings, weekends and holidays) * Stand for long periods of time * Ability to lift up to 25 pounds * Operate a personal computer, wireless equipment, copier and fax * Work in other locations as the needs of the business dictate what may be required * May be required to wear a uniform or company apparel as designated by management **Preferred Qualifications:** * Associate Degree * 1+ years of relevant work experience * Telecommunications industry knowledge * Excellent interpersonal, verbal and written communication skills and attention to detail * Strong working knowledge of computer systems/software and computerized billing * Strong customer service skills * Thorough research skills