Deskside Support Engineer

At Modis, we use our insight, knowledge and global resources to make exceptional connections every day. With 70 branch offices located strategically throughout North America, we are positioned perfectly to deliver the industry's top talent to each of our clients. Clients choose Modis as their workforce partner to s

This Intermediate Deskside Support Engineer Job in Glendale, WI is responsible for performing a wide array of onsite problem determination and resolution processes of desktop hardware and software by means of system administration, hardware maintenance, repairs, software installations and general configurations and support. Will have knowledge of support procedures for many applications including PCs, laptops, office phones, and mobile devices and will be required to not only perform IMAC activities, but lead a deskside team of professionals in order to provide the client with optimal business results.

- Establish, monitor and analyze performance metrics to ensure clients' needs are properly met. - Install new / rebuild existing PC’s configure hardware, peripherals, services, settings, directories, storage, among others. - Perform daily system monitoring, verifying the integrity and availability of all hardware. - Perform Installs, Moves, Adds and Change (IMAC) activities, as well as data backup and restorations. - Organize and coordinate activities associated with installation, deployment, and upgrade of software, hardware, voice/video and network facilities as it relates to the deskside environment. - Verifies completion of all scheduled jobs, including backups. - Resolves problems and performs IMACs within all client SLAs. - Provide on-going education and training to users. - Propose changes or solutions to products and services for optimal business results as well as investigate customer relationship problems.

- Demonstrated strong client communication/interaction and business skills. - Troubleshooting abilities consisting of Windows XP/ Windows 7 operating systems, network infrastructure, network configuration and PC hardware. - Network knowledge and connectivity troubleshooting experience (TCP/IP, DHCP, and DNS). - Very strong interpersonal and collaborative skills. - Excellent written and verbal communication skills. - Ability to remain current with changing technology as it relates to Customer Support. - Knowledge of multiple computer software applications. Qualifications: - Typically requires 3 - 5 years of related experience in deskside support, PC hardware and software and leading projects.