Director of Professional Services

Minerva enables service providers to offer an engaging television experience to their subscribers, across any network, on any device and at any time. Every day more than three hundred operators around the world deliver advanced television services powered by our software platform.

Minerva is a leading provider of service and subscriber management solutions for the delivery of pay television and video entertainment services. By supporting a best of breed open ecosystem. We are currently in search of a Director of Professional Services to anage the Minerva System Engineering and Program Management teams.

• Manage the Minerva System Engineering and Program Management teams
• Measure, monitor, and improve customer satisfaction with delivered services
• Deliver Engineering services so customers may deploy, integrate, and launch OTT and IPTV services
• Provide Program Management services to customers to deliver video projects on time and within budget
• Grow the Services team to deliver targeted revenues on a quarterly basis
• Develop the skill inventory of the Services team to increase their productivity and effectiveness
• Modify, update, or create necessary processes for smooth, repeatable and reliable operations
• Present to customers Minerva’s Professional services offerings
• Serve as an escalation point for Professional Services issues
• Manage complex projects as required
• Interface to other departments, including pre-sales engineering and technical support, to ensure a smooth flow of information from one department to another. Assist in setting priorities.

• Project management principles, methodologies, processes and tools
• Over-the-top and IPTV solutions Knowledge of working Telco/Carriers a plus

Skills & Abilities:

• Strong leadership of technical personnel
• Process improvement
• Foresight in anticipating potential issues in large-scale multi-vendor deployments
• Excellent written and spoken communications skills
• Sophisticated customer management and negotiation skills
• Technical depth in one or more of the following: multi-tenant hosted environments, IPTV middleware, and Web-based client/server applications

Experience:

• Customer project management of large-scale field deployments
• Employee supervision including development, objective-setting, and evaluation
• Preferred Education:
• A PMP certification or equivalent
• Electronics or Software Engineering degree a plus
• BS or MS degree required