User Experience Lead

MCD is an independent agency focused on the digital customer experience.

MCD Partners, a leading interactive services agency, is looking for a User Experience Lead, with strong conceptual skills, and a keen eye for details. This is a senior-level position, and extensive experience in leading user interaction design is a must.

• Work closely with clients to help them build great websites. Understand them better than they understand themselves.
• Run point on particular clients. You will create interfaces and manage other IAs to ensure that all work going out to clients is consistently great.
• Prepare and execute client presentations; participate in client training when applicable.
• Follow a project from strategy through design, to ensure that the user is first and foremost in the final product.
• Work with project teams from brainstorm to execution stages, to define high-level interaction experience, site architecture and navigation, as well as design user flow and experience.
• Analyze user research data and collaborate with project teams to design a user-centered site blueprint that meets the client’s business goals, timeline, and budget.
• Create amazing user interfaces and functional specification documents, user guides, strategy, and analysis documents.
• Advocate for user/consumer through the development process.
• Create personas through analysis of the functional needs of and information from key customer segments.
• Define metrics and parameters for success, as well as conduct usability testing and assessment.
• Conduct research through stakeholder interviews, market research, web analytics, observation, surveys, etc.
• Stay current on emerging industry trends, and the competitive landscape to provide insight on ways to improve usability and website functionality.
• Participate in the recruitment process to help build the UX team.
• Help develop and facilitate ongoing skills and team training programs for the whole team.
• Mentor junior UX team members, challenge and motivate them.

• Bachelor’s degree in one of the following areas, preferred: Human-Computer Interaction, Psychology, or Computer Science.
• At least 7 years relevant experience is a must, prior interactive agency environment is preferred.
• Previous experience creating complex, user-centric websites required; experience in or knowledge of website development or coding, preferred.
• Expert knowledge of user interface design, information design, usability principles, and web design.
• Prior experience leading a team of User Experience/Information Architects.
• Strong knowledge of Visio, wire framing, and user-centric design best practices is required.
• Passion to help users find what they are looking for in the digital space.
• Excellent written, verbal, and interpersonal communication skills.
• Plays well with others.