VP, Application Support

Markit is a leading global provider of financial information services. We provide products that enhance transparency, reduce risk and improve operational efficiency. Our customers include banks, hedge funds, asset managers, central banks, regulators, auditors, fund administrators and insurance companies.

MarkitSERV is seeking an experienced Application Support professional. The role encompasses 2nd line technical application support for our Trade Processing applications. This person will work with a global team to contribute to the quality of our support.

* This role will provide on-site or remote technical support to clients in the US and Canada. This includes diagnosing problems, technical analysis of the issue, analysis of log files, liaising with the client’s in-house technical support team and the trading venues technical support teams; resolution of issues by re-configuring services, adding or changing parameters or delivering, installing and configuring upgraded services. * Provide remote technical support to clients in other regions (EMEA and Asia) when coverage is needed. * Monitor and support all services running remotely at the off-site data centre. * This is a fully managed service and this role will provide the clients with in-house support monitoring for all services and pro-actively identify issues working with the support team of the trading venue vendor when issues are identified – these must be resolved in a time critical fashion as it impacts the clients trading, position and risk exposure. * Part of the role will include assisting in gathering new business requirements from users and preparing and configuring solutions to meet their needs where existing components exist.

**Business Competencies** **Education and experience** * University graduate or equivalent * Must have at least 3-5 years Application Support experience with customer facing capability * Good working knowledge on C++, Microsoft Server, Workstation platforms, and SQL Server are a must as the system implementation uses standard services written in this language and running on Windows Server with a SQL Server database. * Experience in any of the following would be an advantage: Messaging, STP, market data systems, Reuters Dealing, hosted ASP solutions. * Familiarity with multi-protocol integration of systems such as FIX, FpML ,HTTPS, SWIFT, Reuters TOF, TCP/IP, MQ, XML would be an advantage and necessary for the role. * Ideally would have experience of working in the Finance Industry. * Ideally would have experience of using DealHub **Commercial awareness** * Excellent understanding of software systems and technology. * Good understand of Application Support processes. **Management requirements** * Leadership qualities a plus. **Personal Competencies** **Personal impact** * Confident Individual – able to represent the team at various levels. * Strong analytical and problem solving skills. * Demonstrated ability to work independently with minimal supervision. * Ability to prioritize and multi-task balancing technical, business and other drivers Customer Focused * An Owner – Making sure tasks are followed through and completed. * Open minded, flexible and willing to adapt to changing situations. * Process Oriented – happy to recommend, work to and support good processes and controls. **Communication** * Must be a good communicator both written and verbally for this role is also customer facing aside from engaging with internal core teams. * Must be able to successfully communicate handover of issues inwards from London and outwards to APAC in a Follow the Sun support model. **Teamwork** * Must be able to work in a team environment.