Social Media Community Manager

Main Street Hub

(Austin, Texas)
Full Time
Job Posting Details
About Main Street Hub
We are building the leading marketing platform for local businesses. We provide an integrated social, web, and email marketing solution designed to help merchants get more customers and keep them coming back by spreading word of mouth, extending their customer service, managing their online reputation, and leveraging our merchant network.
Summary
The Content Team is core to Main Street Hub’s products, and Community Managers are the voice of our local business customers. We’re a group of highly creative, intelligent, driven individuals, who come to work every day excited to tell the stories of our customers. We protect our customers’ reputations, spread word of mouth online, deliver outstanding customer service on their behalf, and ultimately grow their brands. We also collaborate with other teams within Main Street Hub to better understand our customers’ needs and ensure they receive the best creative work available. In short, we’re a fast-moving team of emotionally intelligent individuals with an unparalleled passion for helping local businesses connect with their customers.
Responsibilities
* Be the voice of a portfolio of our customers: all local businesses, from restaurants and salons, to auto repair shops and boutiques, and beyond. * Write a variety of content that connects with consumers: protect and improve our customers’ reputations by responding to customer reviews; craft original, creative messages that keep our customers top-of-mind with consumers; and reach out online to spark relationships with potential consumers. * Collaborate with intelligent, inspiring colleagues to continually improve team and individual performance. * Implement feedback from customers and teammates quickly and effectively to ensure customer satisfaction and best-in-class content quality. * Any other responsibilities as may arise in the context of a fast-moving startup. **Why is it awesome?** * You’ll be surrounded by individuals who thrive on pushing themselves and each other to innovate. We’re constantly raising the bar and we all get better along the way. * You’ll be challenged creatively every single day. And you’ll have access to a team of highly skilled editors to sharpen your writing skills along the way. * You’ll learn about different kinds of small businesses and industries, both from a business owner’s perspective and a consumer's perspective. You’ll also have the opportunity to be exposed to cutting-edge technology and social media marketing strategies, product development, and whatever else about the business you’d like to learn. * You’ll have the opportunity for growth -- Main Street Hub is on the way up, paving exceptional career paths for exceptional talent.
Ideal Candidate
* Enthusiasm for local businesses and a strong fit with Main Street Hub values. * Outstanding communication skills and excellent writing ability. * A remarkable degree of creativity and intellectual agility. * A familiarity with and interest in online communication channels: social media, customer review websites, email marketing, and the next medium on the horizon. * Deadline-driven, detail-oriented, and conscientious. * Personal ambition -- you embrace challenges, you’re energized by more, more, more, and you’re inspired by learning and growing. * Passion for working in a fast-paced, high-growth startup environment. * Unwavering integrity and strong character. * A bachelor’s degree.
Compensation and Working Conditions
Benefits Benefits included

Additional Notes on Compensation

100% paid medical, dental, and vision insurance, 401(k) plan.

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