Operations CSR - Cash Vault Services

M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, the company provides banking, investment, insurance and mortgage financial services to more than 3.6 million consumer, business and government clients.

Act as a customer service contact for in-bound customer or client calls solving problems and answering inquiries for a limited number of cash management and merchant services products, utilizing excellent oral and written communication skills.

* Receive incoming customer client calls using excellent customer service and telephone skills. * Answer inquiries and resolve routine customer issues for a limited number of cash management and merchant services products. * Uses related software, mainframe applications, and appropriate documentation to answer inquiries. * Work directly with external business and corporate customers, product managers, sales representatives and Cash Management operational staff to resolve product issues, customer problems and routine inquiries.

* Associates degree or equivalent in work experience * Minimum two years customer service experience * Extensive personal computer skills including Word and Excel required * Ability to learn software programs and mainframe applications * Excellent oral and written communication skills * Candidate must be able to troubleshoot and problem solve in a fast paced environment * Must be flexible with the ability to interact with clients, peers and management in a professional manner