Manager for Employee Group Benefits

As one of the largest insurance agencies in the United States, with nearly 200 employees in three offices and over $400 million in total premiums – Lovitt & Touché has the experienced personnel and financial strength to solve your insurance problems all over the world.

The Benefits Manager is accountable for the overall performance and efficiency of the Employee Benefits department service team. This position directly manages 10-25 team members including Account Managers, Assistant Account Managers, Benefit Coordinators, Claims Advocates and administrative support staff. This is an integral position in the agency with responsibility for client retention.

* Recruit, interview, train and manage day-to-day performance of all service team members * Assign service teams and oversee department workflow; identify and fulfill resource needs as workload varies * Engage, motivate, coach and support team members in delivering exceptional client service * Prepare & deliver annual performance reviews; set annual individual goals; make salary & bonus recommendations * Coach and mentor individual performance and development to promote professional growth, rewarding culture and succession planning * Identify performance problems; establish and drive performance improvement plans to correct areas of concern; take necessary action when problems areas persist * Identify areas for process improvement and drive operational efficiency * Learn and oversee the department revenue tracking process; implement and maintain quality controls over this process * Develop & deliver training on all department policies & processes as well as subjects including HIPAA, Health Care Reform (PPACA), ERISA, COBRA & applicable IRS regulations * Understand, oversee and monitor the department client management system (BrokerageBuilder); provide necessary training to all employees * Coordinate with multiple internal functions to identify interdepartmental dependencies; design processes to maximize positive impact on other departments * Develop quality controls to maximize accuracy of information sent to clients * Schedule team education meetings with carriers and other vendors * Meet with internal and external customers to strengthen understanding of client needs, resolve escalated issues and develop solutions * Participate in determining new services to be offered; secure adequate resources and develop methods for successful delivery * Conduct all business in accordance with established policies and procedures * Attend onsite and offsite client meetings as necessary * Other duties as assigned

**Knowledge, Skills and Abilities** **Required:** * High School Diploma or GED * 8+ years in group benefits with focus on strategy and plan design * 3+ years managing teams of at least 5 people * Licensed in Arizona Health, Life and Disability (or ability to obtain license upon hire) * Strong customer focus * Proven track record of being self motivated and a self starter * Energy, enthusiasm and drive to contribute to agency growth * Ability to motivate and lead people and foster a positive, inclusive and rewarding team culture * Ability and willingness to make difficult decisions in the best interests of clients and the agency * Flexibility and eagerness to adapt and excel in a fast-paced, changing environment * Comfortable with ambiguity and the skills to make effective decisions with incomplete information * Strong analytical skills * Ability to effectively communicate, both written and verbally, with internal and external parties * Ability to present to and interact productively with sales executives, management and client C-suite executives * Excellent time management, prioritization, organizational and multi-tasking skills with high attention to detail * Ability to build, adapt and maintain effective relationships with clients, carriers and peers * Ability to work independently and in cross-functional teams * Ability to develop and work with mathematical formulas * Proficiency in Microsoft Office Products (Outlook, Word, Excel, Power Point) **Preferred:** * Client-facing experience in an account management or higher role * First hand experience in human resources operations * Knowledge of and experience with HR & Benefits technology solutions * Prior experience within a brokerage firm or similar setting * Bachelor’s degree in Business, Human Resources, Risk Management or other related discipline * Continuing education such as RHU, REBC, CEBS, or CBP * Experience using Zywave/BrokerageBuilder **Working Environment** * Work is performed indoors in a climate controlled office environment * General technology as it relates to office administration * Regular business hours with additional hours required during certain periods * Occasional travel to client sites within AZ; Minimal travel possible outside of AZ * Some lifting of up to 50 pounds required during transportation of presentation and client materials **Education:** High School or better in Other. **Licenses & Certifications:** Life & Health Licence