Human Resources Business Partner

Lithium delivers awesome digital customer experiences at scale for the world’s biggest brands including Airbnb, AT&T, Sephora and Spotify. Comprising Social Media Management and Communities, the Lithium engagement platform enables brands to manage multiple digital touchpoints, facilitate millions of conversations, and drive smarter decisions through data – connecting customers, content and conversations at the right digital moment.

We're seeking an experienced HR Business Partner to strengthen Lithium’s highly dynamic talent. This position provides pragmatic coaching expertise, which includes the following areas: organizational design, talent development, employee relations, performance management, compensation, employee retention, and manager coaching. This position is ideal for a candidate looking for an opportunity to work within a fast-paced creative and product-driven environment with a strong customer focus.

• Enhance and evolve the employee experience through managers, communication and culture.
• Identify the HR implications of the business. Develop and implement solutions to meet identified needs
• Understand, apply and teach retention concepts to attract, motivate and retain employees
• Ensure effective communication channels within the organization
• Conduct organizational reviews to diagnose and facilitate improvements to group dynamics and process
• Facilitate talent review meetings to capture and implement development and succession plans
• Utilize conflict resolution skills to mediate between stakeholders
• Drive performance management practices (defining success, establishing measurements, providing feedback and rewarding performance)
• Apply strong cross-functional relationship, influence and persuasion skills
• Lead projects where the impact is significant in supporting the client's (On-Boarding, internal communications, performance management, engagement programs and development)
• Lead and participate in HR best practices and project delivery.

The ideal candidate has superior communication skills with proven HR experience and thrives in a startup culture. Lithium is the leader in developing software that powers the social customer experience as well as the place to build your career in social. If you want to build your skills while having an impact on the leading customer experience platform for building trust between brands and people, this is the place for you.

• Bachelors degree plus 5-8 years HR experience, 3 years as a Generalist or HRBP.
• Functional expertise in employee relations, management and leadership coaching, organizational design.
• Extremely responsive, with exceptional follow through skills and strong service orientation.
• Ability to be proactive, to anticipate and provide solutions to the business.
• Ability to develop productive and effective relationships across all levels and with diverse client groups.
• Ability to diagnose and successfully handle employee relations and organizational development issues.
• Outstanding written and verbal communication skills; must be an articulate and persuasive communicator.
• Excellent interpersonal and influence skills.
• Experience crafting presentations and presenting to senior level executives.
• Strong analytical ability when collecting and assimilating data.
• Advanced working knowledge of compensation.
• Comfortable with international employment navigation and availability for European and Asia time zones.
• Knowledge of federal, state and local laws, statutes, etc. which govern employment policies and practices.
• Track record of success within organizations that demand a high degree of energy, flexibility, adaptability and embrace iterative activity.
• Experience supporting R&D, Product or Engineering in a Tech Company a plus.