Account Service Manager – Commercial Insurance

Since 1912, we at Liberty Mutual Insurance have committed ourselves to providing broad, useful and competitively-priced insurance products and services to meet our customers' ever-changing needs. Our delivery on this commitment is the reason we’re now the third largest property and casualty insurer in the U.S. based on 2012 direct premium written according to the National Association of Insurance Commissioners.

Liberty Mutual Benefits is currently hiring for an Account Service Manager. The Account Service Manager manages book of business consisting of 15-20 Group Benefits customers between 300-7,500 lives. This position is responsible for ongoing service and retention of all accounts to ensure persistency goals are met or exceeded. In addition, the Account Service Manager supports new business growth through involvement in finalist meetings and pursuing additional lines of coverage with existing customers, manages new business implementation process for assigned accounts, provides ongoing consultative account management services to clients and maintains documentation of all customer/ broker activities in customer relationship management database. Please Note: The actual level / grade for this role will depend on the candidate’s overall experience and skill level.

* Provide proactive and consultative customer service to assigned clients/ brokers * Organize and facilitate regular in-person service meetings with assigned clients * Act as liaison between customer/ broker and all internal departments; ensure all service concerns are addressed and resolved * Develop renewal strategy for each customer, negotiate and prepare renewal package, and present renewals to customers/ brokers * Participate in finalist meetings and broker participations to tell our account management story and help support new business goals * Identify and pursue opportunities for writing new lines of coverage with existing clients * Manage new business installations on assigned accounts; ensure on-time delivery and effective start to client relationships * Demonstrate superior include effective presentation skills, professionalism and articulation of Liberty Mutual products, services, and value to prospects/clients * Maintain timely and accurate documentation of customer interaction in account management database * Represent Liberty Mutual at customer benefit/ health fair meetings; promote Liberty products

* Bachelor's degree or equivalent business background plus at least 5 years of relevant group benefits experience * Significant knowledge of Liberty Mutual Benefits * Demonstrated ability to express ideas clearly and concisely (both orally and in written form) * Fully effective organizational and interpersonal skills needed to set priorities and manage time to maximize agent and customer interactions * Information gathering, analytical skills and proficiency in systems are required * Demonstrated skills in the areas of negotiation, persuasion, presentation and problem solving * Working toward ARM and/or CPCU preferred