Director of First Impressions- Agent Services

Created as a grand experiment, Keller Williams operates on the premise that if the company focuses all its resources on building its agents’ businesses, the agents in turn will build the company beyond all expectations. With that philosophy, we are reshaping the global industry landscape.

Director of First Impressions/Agent Services Coordinator Keller Williams Downers Grove is searching for a Director of First Impressions to be the face of our office, greeting guests, clients and associates with a warm and genuine smile. We are looking for someone to oversee the front desk, provide executive assistant functions as well as agent services.

This person will help assist the Team Leader in developing and delivering recruiting strategies. Assist our Market Center Administrator with communicating with agents for recruiting and retention. Essential talents and skills include: Answering multiple phone lines with warmth and friendliness, maintaining office supplies, machines and tidiness, assisting agents with office resource needs, and other duties as assigned. As part of our Servant Leadership Team, this person will play an important key role, involved with the onboarding and retention systems for the agents in our brokerage, contribute to event planning and lead with passion and creatively attack obstacles and hurdles. This person will help agents acclimate to the Keller Williams' systems, tools and technology.

• The candidate must have a deep desire to help others.
• The ideal candidate will possess the following behavioral traits:
  • proactively handle challenging people and/or situations, show up as a growth/change agent, be able to multi-task, have a high level of empathy and consideration of others, establish/nurture personal relationships, and keep calm under pressure. Must be computer efficient, including Microsoft Office - to include Publisher, Word, Excel, Power Point, social media savvy; possess excellent phone skills, strong verbal and written communication skills, plus an ability to display grace and professionalism. This person will assist with data entry and digital file maintenance.
• The successful candidate will be energetic and a flexible self-starter with a positive attitude who enjoys working in a team environment.
• Experience in the real estate industry is a plus.