Service Coordinator

Ingersoll Rand (NYSE:IR) advances the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands—including Club Car®, Ingersoll Rand®, Thermo King® and Trane®—work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results.

This position is for a Service Coordinator supporting the Customer Center and serving the compressed air needs of the industrial sector. The Service Coordinator is responsible for efficiently and effectively coordinating service technicians to meet customer’s needs. You will manage and communicate with customers, sales teams, and management, while adhering to all order management and operational requirements of the position.

* Answer incoming service calls and schedule technicians. Schedule preventive maintenance activities monthly and process service requests. Generate and follow-up on service quotes and seek new business whenever possible. * Guide and develop service technicians as appropriate, assisting in technical issue resolution. Scheduling and tracking of service technicians to maximize their operating efficiency and effectiveness. * Ensure timely and accurate invoicing. * Manage Service Inventory locations and rental fleets (repair status, location, etc.) * Ensure environmental, health and safety, as well as Operational Excellence adherence in the Customer Center. Assist with the auditing process. * Earn customer loyalty by effectively and efficiently managing customer interactions, ensuring customer satisfaction. * Order and receive parts for jobs. Monitor shipping and receiving activities. Conduct service request data entry and management. Submitting warranty claims and shipping parts to the factory. Ensure SARBOX compliance. * Displays team effort and dedication to customer by maintaining flexibility to work overtime and weekends as the business requires.

* A High School Diploma or equivalent and 2-5 years of experience in a related field is required. * Operating knowledge of Microsoft office software and working proficiency with hand held computer (i.e. Smartphone, iPad). * Proper phone etiquette and skills required. * Knowledge of mechanical and electrical systems is preferred. * This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move up to 10 lbs., frequently lift and or move up to 50 lbs. and occasionally lift and or move more than 50 lbs.