Customer Service

Indotronix International Corporation (IIC) was founded in 1986 in Poughkeepsie, New York as a software development company focused primarily on product development. In the 25+ years since our founding, IIC has grown to become a full-service IT solutions provider offering IT staffing services, custom software solutions, IT infrastructure services, and call center/BPO services. IIC’s solutions are focused on Microsoft, Open Source, and IBM technologies.

• PC install and removal, software troubleshooting and configuration, hardware support and warranty work, PC disposal and inventory, and all peripheral and accessory setup and removal.
• This role will interact with VIP level Clients and requires excellent customer service and communication skills.

• Standard Deskside Support.
• Hardware/software support for Desktops and laptops in office environment.
• Will require setup and removal of systems as well. Excellent time management and multitasking skills.
• Proactive and able to work with little supervision
• Excellent customer service skills
• Excellent Documentation skills.
• Experienced with Windows 7 technical support,
• 2 years minimum Windows support experience preferred.
• Professional experience supporting Office/Outlook 2007 and 2010
• Professional experience with Network connectivity (IP setup, adding network printers)
• Professional experience with PC setup (imaging, configuration of Windows Platform software)
• Experience with installing hardware (A+ Cert required)
• Will work with clients face to face and via phone.
• Able to work a 7:30am or 8am shift.
• Standard 40 hour work week
• Some overtime may be required.
• Effective Communications, Experienced