Customer Service

Indotronix International Corporation (IIC) was founded in 1986 in Poughkeepsie, New York as a software development company focused primarily on product development. In the 25+ years since our founding, IIC has grown to become a full-service IT solutions provider offering IT staffing services, custom software solutions, IT infrastructure services, and call center/BPO services. IIC’s solutions are focused on Microsoft, Open Source, and IBM technologies.

* PC install and removal, software troubleshooting and configuration, hardware support and warranty work, PC disposal and inventory, and all peripheral and accessory setup and removal. * This role will interact with VIP level Clients and requires excellent customer service and communication skills.

* Standard Deskside Support. * Hardware/software support for Desktops and laptops in office environment. * Will require setup and removal of systems as well. Excellent time management and multitasking skills. * Proactive and able to work with little supervision * Excellent customer service skills * Excellent Documentation skills. * Experienced with Windows 7 technical support, * 2 years minimum Windows support experience preferred. * Professional experience supporting Office/Outlook 2007 and 2010 * Professional experience with Network connectivity (IP setup, adding network printers) * Professional experience with PC setup (imaging, configuration of Windows Platform software) * Experience with installing hardware (A+ Cert required) * Will work with clients face to face and via phone. * Able to work a 7:30am or 8am shift. * Standard 40 hour work week * Some overtime may be required. * Effective Communications, Experienced