Senior Product Manager

inContact, Inc. (NASDAQ: SAAS) is a provider of on-demand call center software. The inContact platform has grown from an Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), and Interactive Voice Response (IVR) with speech recognition, to include an online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution.

The Sr. Product Manager is responsible for the product/solution planning and execution throughout the product lifecycle from cradle to grave, including: gathering and prioritizing solution and customer requirements, defining the solution’s vision, and working closely with engineering, sales, marketing and support to ensure revenue and customer satisfaction goals are met. This position also includes ensuring that the solution supports the company’s overall strategy and goals.

* Own solution/product strategy associated with assigned solutions portfolio. * Manage the entire product line life cycle from start to finish; strategic planning to tactical activities. * Maintain active product owner role under Scrum methodology. * Specify market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers. * Drive a solution set across development teams (primarily R&D, and Product Marketing) through market requirements, product contract, and positioning. * Develop and implementing a company-wide go-to-market plan, working with all departments to execute. * Manage profit and loss responsibilities for assigned portfolio. * Define the solution/product strategy, product backlog and solution /product roadmap and communicate them internally and externally. * Deliver MRDs and PRDs with prioritized features and corresponding justification. * Work with external third parties to assess partnerships and licensing opportunities. * Be a subject matter expert with respect to the solutions portfolio. * Act as a leader within the company. * Possible travel to customer and non-customer sites in North America and Europe (25%).

**To Land This Gig You'll Need:** * Bachelor’s Degree in Computer Science, Information Technology or related field or equivalent work experience required. Advanced degree in Business, Marketing, or Computer Science preferred. * 6+ years of product management/marketing experience with formal product management techniques, tools, and principles involved in planning and delivering new software products and services. * Demonstrated ability to be a self-starter, work with a hightened sense of urgency and drive a broad Scrum team to strategic conclusions. * Demonstrated ability to understand and translate non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences. * Ability to personally interact with customers, prospects, sales, executive management, and technical engineering resources, adjusting communications to the situation and successfully understanding and communicating product capabilities and priorities to each audience. * Excellent oral and written communication skills in English including vocabulary, spelling, composition, and grammar. * Ability to read and understanding technical information well enough to convey in original written communications to multiple audiences, including Engineering. * Ability to personally interact with technical resources and listen carefully, taking time to understand the points being made, and asking questions where appropriate. * Ability to influence cross-functional teams without formal authority. **Bonus Experience:** * Experience with project management and project communication techniques and tools. This includes alternative ways to inform via written, oral, and visual media. * Agile methodology experience. * Contact center experience with multi-channel routing and IVR/Self Service.