Customer Service Representative

Since our founding more than 100 years ago, ITW has become one of the world’s leading diversified manufacturers of specialized industrial equipment, consumables, and related service businesses. ITW businesses serve local customers and markets around the globe, with a significant presence in developed as well as emerging markets. The company has operations in 57 countries that employ approximately 49,000 women and men who adhere to the highest ethical standards.

* Enter customer orders into ERP System and ensure that they are provided to Distribution for allocation once released by Credit Department * Log order details into tracking system * Collect payment for any Cash In Advance accounts by processing payment through credit card terminal and/or working with Accounts Receivable until check/wire is received * Field customer calls and emails regarding, but not limited to, product inquiries, order changes or special instructions, order tracking, and order issues/errors * Communicate clearly both internally with co-workers and externally with customers and vendors. * Prepare and distribute invoices to customers via mail or electronic transmission

* High School Diploma or Equivalent * Customer Service experience (6 months or more) * Proficient in Microsoft applications, such as Outlook, Word and Excel * Experience with an ERP system – 6 months or more preferred * Problem solving skills required * Ability to communicate clearly both verbally and electronically * Organization skills are a must