ESSENTIAL DUTIES AND RESPONSIBILITIES
- Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and management team
- Demonstrates proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication)
- Communicates effectively and with a global perspective; develops and maintains professional relationships
- Effectively teaches, demonstrates and implements training programs to ensure staff is trained in product knowledge, clienteling and relationship selling skills
- Promotes and supports the St. John customer loyalty programs
- Create and maintain positive employee relations by leading and developing a professional store team
- Ensure on-going, specific and immediate coaching and feedback delivery of all performance documentation in a timely manner; Monthly Touch Base, store meetings, Performance Review, Employee Notices and Performance Improvement Plan
- Coaches, develops, and motivates the sales team on a daily, weekly and monthly basis to meet sales goals utilizing the following:
o Monthly Touch Base
o Regularly scheduled Store Meetings
o Product Knowledge materials
o Scheduled Selling Floor time to observe, coach, support and to lead by example
- Effectively teaches, demonstrates and ensures all store staff complies with all Company initiatives
- Recruit, hire and develop top sales and management professionals; maintain an active networking group
- Maintain staffing levels in accordance to store headcount
- Develop staff for internal succession planning
- Resolve client issues and requests in a efficient and quick manner
- Demonstrates high level of quality in work, attendance and appearance
- Solves problems/issues methodically and with a sense of urgency
- Takes appropriate partnerships with Supervisor, Human Resources and other corporate partners
- Develops a strategic plan to achieve store business goals
- Sets daily, weekly and monthly sales goals for the store and the sales team and ensure sales goals are achieved
- Coach and develop staff to exceed individual and store goals
- Communicate and successfully promote programs, marketing tools and events aimed at increasing business
- Utilize and maintain client database for phone calls, appointments, and events
- Is involved in the community and outreach projects in the local marketplace
- Understands the company’s business strategies and direction
- Follows through and accomplishes multiple projects / priorities in a timely manner
- Achieve/exceed all financial and operational objectives with regards to expense control, loss prevention, audits, payroll and weekly reports
- Maximize store profits through inventory management
- Prepare, coordinate and ensure complete and accurate physical inventory per Company guidelines
- Identify and communicate merchandise assortment opportunities and issues to merchant team
- Execute and maintain visual merchandising standards consistent with the Company brand standards and directiv
- Ensure accuracy of Company in store promotions and merchandise markdowns
- Promptly and accurately complete New Hire Paperwork and separation paperwork per Company procedures
- Maintains efficient and accurate back room operations to include stockroom organization and shipping/receiving
- Understands and uses all reports and reporting procedures including Profit and Loss statements
- Ensures accuracy of all POS procedures and conducts training of POS System to staff
- Opens and closes the store performing all tasks to Company standard
- Prepare, schedule and facilitate required Store Meetings
- Maintains standards of cleanliness and organization
- Maintain store and staff safety
- Monitors and maintains compliance to all Company Policies & Procedures
- Adhere to Timekeeping procedures
- Adhere to local, state and federal laws
ADDITIONAL RESPONSIBILITIES:
- Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
- Demonstrates high level of quality work, attendance and appearance
- Adheres to all Company Policies & Procedures and Safety Regulations
- Adheres to local, state and federal laws
- Additional responsibilities assigned by supervisor related to your position/department
- Less than 20% travel may be required as necessary
- Ability to be flexible and willing to work extended hours when necessary
- Model the “St. John Way”
SUPERVISORY RESPONSIBILITIES
- Directly manages the Store staff.
- Provides coaching, direction, develops and empowers direct reports.
- Ensures work flow and processes are to maximum efficiencies for business necessity.