Customer Care Specialist

IHS Markit harnesses deep sources of information, analytics and expertise to forge solutions for the industries and markets that drive global economies. Our company partners with clients in business, finance and government to provide the unrivaled insights and perspectives that lead to well-informed, confident decisions.

As a Customer Care Specialist, you will be the Technical interface to customer for resolution of customers’ requests related to the Product Stewardship products, with continuous focus on client delight.

- Provide exceptional customer support when communicating and assisting customers. Ensure that high quality standards are maintained for all customer interactions and issue resolutions. - Responds to client requests within stated guidelines and contractual Service Level Agreements. - Provide level 1 and 2 support related to Product Stewardship products - Diagnose customer issue, by investigation and troubleshooting the issue - Reproduce client issue on customer care environment - Use the CRM tool to track, manage, update, and provide resolution to customer issue - Gather information, via investigation and troubleshooting for escalation to Tier 3 or other teams as necessary - Work on special projects as assigned by Support Management, and communicate project status to management team. - Perform other customer support duties as necessary

**Required Education:** * A college/university/Technical degree in Computer Science, Information Technology, or equivalent experience **Required Experience** * 1+ years of proven software or application support experience * Knowledge of follow IT related products: * Latest versions of MS Access, MS SQL Server * Creating MS SQL queries and scripts * PC administration & troubleshooting skills * Windows Products * Network and Domain expertise of environmental software a plus * Server and network administration * Awareness of Environment Health and Safety as they relate to IHS customer needs is an asset. **Other Skills** - Effective interpersonal and professional communication skills: listening and understanding and verbal and written to deliver superior to deliver superior customer support - Advanced listening skills and customer service attitude with the ability to show sensitivity to user’s questions and requests - Strong analytical, troubleshooting, and problem-solving skills - Ability to manage time and work flow to meet service levels and priorities - Ability to set and manage client expectations - Ability to write technical information in a structured manner - A self-starter who is results-oriented and able to operate effectively within a team environment - Ability to understand and articulate technical concepts and solutions - Strong customer orientation with ability to develop and maintain client relationships - Aptitude for problem analysis, troubleshooting, and problem-solving skills, and resolution - High level of ownership and accountability - Ability to work effectively, independently, in a dynamic, team-oriented environment