Call Center Sales Specialist

Hertz

(Phoenix, Arizona)
Full Time Evenings Weekends
Job Posting Details
About Hertz
Hertz operates the Hertz, Dollar, Thrifty and Firefly car rental brands in more than 11,000 corporate and licensee locations throughout 140 countries in North America, Europe, Latin America, Asia, Australia, Africa, the Middle East and New Zealand. Hertz is the largest worldwide airport general use car rental company with more than 1,700 airport locations in the U.S. and more than 1,300 airport locations internationally.
Summary
The Express Rent Kiosk Sales Specialist is fast paced, sales driven, inbound call canter position. This service allows customers to go to a rental kiosk at a number of locations (on airport and off airport) across North America and get assistance with their car rental through a live video interaction with our Express Rents Sales Specialists. You are now standing virtually in front of a customer that could be hundreds or thousands of miles away….just another innovative program HERTZ has implemented
Responsibilities
Responsibilities include creating a pleasant customer experience by greeting and engaging customers through a state of the art video link, completing rental transactions expeditiously, selling optional coverages, upgrades, and fuel options, as well as resolving complaints and ensuring overall satisfaction. The Express Rents Sales Specialist's commitment to achieving incremental sales and providing first-class service will further Hertz’ growth and profitability. * Maximize margin by up-selling customers to higher-priced services and ancillary products to accomplish individual and team revenue-management goals. * Ensure a positive customer experience by effective management of the rental process to include qualifying the renter and completing contracts. * Support achievement of sales and margin goals by working closely with staff and Team Performance Leader(s) on assigned tasks and ad hoc duties or projects. * Protect company assets through adherence to company policies and procedures. * Communicate to Management all relevant customer feedback to facilitate on-going changes in our service and prices to drive continuous improvement within our Operations.
Ideal Candidate
**Mandatory Requirements:** * Applicants must have excellent customer service skills, excellent oral communication skills * Minimum 1 year sales and customer service experience * Proficient in navigation of computer application and possess typing proficiency * Ability to project a professional appearance * Ability to effectively engage in verbal interaction with customers from diverse backgrounds * Proficiency in working with diverse computer applications. * Ability to read and understand driving directions and maps **Preferred Requirements :** Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

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