Admitting Rep I - Irvine Registration ECU

Hoag is an approximately $1 billion nonprofit, regional health care delivery network in Orange County, California, that treats more than 25,000 inpatients and 369,000 outpatients annually. Hoag consists of two acute-care hospitals – Hoag Hospital Newport Beach, which opened in 1952, and Hoag Hospital Irvine, which opened in 2010 – in addition to six health centers and nine urgent care centers. Hoag is a designated Magnet® hospital by the American Nurses Credentialing Center (ANCC).

Provides registration for patients arriving for service, collect required deposits and ensure appropriate authorization is in place for services being provided. Responsible for all necessary data and enters this information online to provide an accurate patient record at time of pre-registration or walk up registration.

* Acts as a liaison between hospital and patient/family regarding financial matters while patient is inhouse. * Counsels and advises the patient concerning financial alternatives and program options. * Completes patient registrations, obtains required signatures and validates correctness of information. * Develops knowledge of insurance and government programs and the requirements for all insurances. * Ensures eligibility and authorization for insurance is in place upon registration. * Identifies and collects co-payments on all HMOs and any PPOs that are required at time of service. * Meets daily productivity expectations in accordance with department standard. * Offers guidance, assistance and direction to less experienced personnel. * Processes/records daily payments made on cash sheets, balances and delivers to cashiers daily. * Provides direction, upon request from patient, regarding check-in processes for services. * Provides other departments with required paperwork in a timely manner. * Utilizes established protocol for proper look-up of patients being registered for services to ensure duplicate medical record numbers are not created. * Verifies insurance after the doctor has seen the patient. * Clinical Care: Ensure that quality patient care is delivered to all patients on a 24-hour basis, and the unit is maintained in accordance with professional and regulatory standards and the philosophy and goals of Hoag. * Perform other duties as assigned.

* HS Diploma, One year general office experience, preferably in a medical setting with basic business skills, typing 40 wpm and computer experience. * Demonstrates effective verbal communication, interpersonal skills and organizational ability. * Projects an image of professionalism in communication, appearance and conduct. * Proven ability to interface with all customer levels. * Must be a team player and enjoy working in a high volume environment.