Telephone Application Representative

New York Life Insurance Company (New York Life or the company) is the largest mutual life insurance company in the United States. Founded in 1845, New York Life is headquartered in New York City, maintains offices in all fifty states, and owns Seguros Monterey New York Life in Mexico.

The Telephone Application Call Center Representative is responsible for delivering a positive application experience for prospective policyholders of New York Life. The Call Center Representative places outbound calls to and services inbound calls from policy applicants to collect and compile key data points that support the policy underwriting process.

* Conduct inbound and outbound applicant interviews with both expediency and accuracy to collect and compile key data points that support the policy underwriting process. * Use various systems to: access the applicants' phone number to dial calls; manage and update the call disposition; and conduct the interview. * Assist underwriters during the underwriting process by conducting follow up calls with applicants for additional information. * Access databases and website (e.g., medical dictionaries, underwriting references, medication and/or physician look ups) at point of call. * Trigger alerts to the Agent, General Office staff and/or Underwriter when necessary. * Handle status inquiries from applicants, Agents, General Office personnel and underwriters. * Handle interviews of higher complexities such as applicants who may have more remarkable personal and health histories; and with applicants applying for higher coverage amounts. * Research special cases and disposition them appropriately. * Operate with a continuous improvement mindset, providing feedback and suggestions to improve the telephone interview application process to immediate manager.

**Qualifications:** * High School diploma or GED required * 3 years experience in high volume call center customer service environment * Must be fluent in English (Verbal & Written) * Fluent in Spanish, Mandarin, Cantonese, Korean, or Vietnamese (highly desired) * Excellent written, verbal and interpersonal skills required * Strong computer and typing skills * Associates or Bachelor’s Degree preferred * Background in medical terminology and/or life insurance underwriting highly preferred * Demonstrated passion for continuous improvement and service excellence * Ability to pass a comprehensive pre employment background check * Ability to attend a 5 week training program Monday through Friday from 9:00 am - 5:30 pm **Training & Development:** Telephone Application Call Center Representative will undergo a comprehensive on the job training environment to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.